Customer Service Sales

Rex Hardin

**** ****** **. #*** 904-***-****

Jacksonville, FL **********@*******.***

32217

Summary of Credentials

Over 5 years experience with inventory control systems, shipping and

receiving in both large and small business environments.

5 years operating experience with forklifts of various types.

Over 5 years as a customer service representative, regarding technical

support of products and services and generating contacts and sales leads

for sales team.

Experienced in Microsoft Office, Maximizer and Sugar CRM.

Professional Experience

Audio Images Jacksonville, FL 2005 -2010

Inc.,

Customer Service/ Technical Support Representative

. Trained customers on capabilities of the automated answering service

and operation of the associated website.

. Prepare Message-on-Hold (MOH) equipment for delivery to and instruct

customers on how to setup or connect MOH to phone systems by phone.

. Worked closely with sales team to ensure accurate and timely

completion of new orders.

. Respond to customer calls and/or emails regarding service related

issues, diagnose problem and troubleshoot over the phone or schedule

and dispatch a service technician to complete.

Wagner Jacksonville, FL 2001 - 2005

Industries

Forklift Operator/ Inventory Control Assistant

. Responsible for shipping and receiving of various products to and from

domestic and foreign destinations.

. When shipping, had to observe weight distribution guidelines while

loading product into tractor-trailers.

. Experience with Clamp-type forklift that is used to load and unload

railcars.

. Experience with use of scan guns and computer inventory control

systems such as Accuplus and EDI

. Reorganized and implemented inventory control systems for 2 separate,

large accounts, which now require less time and money to manage.

Rexall Datacom Jacksonville, FL 1999 - 2000

Warehouse/ Driver/ Forklift Operator

. Responsible for maintaining a 1,000 piece inventory of various

electrical and computer networking products.

. Maintained delivery vehicle and regularly delivered product to

customers locally

. Trained in the use of UPS and FedEx package delivery software.

Dolly Madison Bakery Columbus, GA 1994 - 1999

Machine Operator/ Shipping/ Receiving

. Operated various industrial bakery equipment, including formula

mixers, ovens and packaging and sanitizing machines.

. Mixed formulas for baked good products and managed scheduled

deadlines.

. Responsible to setup for operation and breakdown for cleaning of the

various bakery machines.

. Demonstrated ability to fill orders and receive products in a timely

manner.

U.S. Army Various Locations 1987 - 1993

Radio Operator/ Supply Clerk

. Demonstrated ability to perform all required military duties as

needed.

. Responsible for the operation and maintenance of a multichannel

radio/satellite communication vehicle and the supporting equipment

under stressful and wartime conditions.

. Responsible for the inventory, preventive maintenance and any

administration reports/logs of stated equipment.

. Supervised a team of 3 to 5 people

. Distributed various types of voice and data cables thru various

environments and over long distances.

. Performed Inventory control and all other types of duties related to a

standard military company supply unit.

. Regularly operated 2 1/2 ton and 5 ton vehicles.

Education

. Graduated Paxon Sr. High School in 1987

. Attended Florida Community College of Jacksonville 2000 - 2002 and

have acquired 44 out of 63 credits hours for a major in Database

Technology.

. OSHA certification for forklift operation.

. Multichannel Communication Systems operator training thru the U.S.

Army

References will be available upon request.

Contact this candidate