Post Job Free

Resume

Sign in

Customer Service Engineer

Location:
Dolton, IL, 60419
Posted:
March 09, 2010

Contact this candidate

Resume:

ORIOLA AKINDEJOYE

***** ********* ** #***

Dolton Illinois

60419

Cell 832-***-****

Tel 832-***-****

abk0ud@r.postjobfree.com

Outgoing enthusiastic and goal-oriented person with excellent written and oral communication

skills, particularly in one to one situations. Enjoys working in team environments, but has the

confidence to take initiatives when necessary. Seeking to expand my horizon in

Telecommunications.

Education

September 2004 – September 2005 University of Hertfordshire

MSc. Radio and Mobile Communication systems

MSc. project: Investigation of Gaussian noise effects on Bluetooth packets.

September 2000 – August 2004 University of Westminster

BSc. Honors in Electronics – Mobile Communications pathway.

Final year project: “Filter algorithms: Implementation and Realization in Java Applets.”

September 1999 – June 2000 University of Westminster

Modern Electronics Foundation - (Real-Time Computer Systems)

Employment/Work Experience

April 2007 – July 2009 ( night shift)

BT (British Telecom) Broadband Technician

Responsibilities

To provide 1st and 2nd line support to engineers in telephone exchanges nationwide

providing customers with ADSL, ensuring that the network is restored to service giving

optimum availability to customers

To delay customer orders in CSS (Customer Service Database) and raise additional

tasks using Clarify CRM, once a broadband circuit failed to synchronize with the server or

dial tone was not detected on the exchange side of the MDF ( Main Distribution Frame)

after it had been jumpered through the ADSL, equipment

To use a range of diagnostic tools to help aid in troubleshooting and fixing circuits. TAM

(Test Access Matrix) equipment installed between the MDF and DSLAM used to provide

remote access facilities on broadband circuits for testing towards both the customer and

into the network. ETAM ( Exchange Tam) supplied by UTEL, equipment installed in the

exchange and FTAM ( Frame Tam) supplied by TYPO, equipment installed on the MDF

To work in other areas of Broadband and Data Networks to meet business needs –

Commissioning and repair.

October 2006 – April 2007

ALCATEL/ORANGE (WUK) NOC Engineer (1st line support)

Remedy: Creating, raising, troubleshooting and validating (SUF’s) LLU customers.

AWS: log-in and configuration of customers port on the DSLAM, reviewing transmission

errors, ADSL port cleaning, regrading and reconfiguration. Running SELT test, as well as

accessing circuit statistics/ raw data via the IMS and proviso.

Netcool: theoretical and working knowledge.

January 2006 – October 2006 (night shift)

BT (British Telecom) Telecom engineer

Responsible for work related to the maintenance, provision, installation, recovery,

commissioning or modification of BT network services provided by our Main Distribution

Frame (MDF) e.g. PSTN, ADSL, Local loop unbundling (LLU).

Computer skills:

August 2009 CCNP certification track

July 2009 CCNA certification

June 2006 – January 2007 Southgate College

Cisco Networking academy

February 2006 – May 2006 Enfield College

ECDL 1&2

Statistical Analysis Tools: TEMS GSM Investigation 6.0, 6.1,INVEX 3G, XCAL, Ethereal, MapInfo

Professional 7.5, Navigation tools like Microsoft Streets and Trips, DeLorme’s Street Atlas,

Grayson Box (TDMA, CDMA, GSM).

General: IBM Compatible PCs running Microsoft Windows, MS-DOS, also

comfortable with Linux/Unix operating systems.

Software: Matlab/Simulink, AutoCAD, MathCAD, CODAS, MCS (Microcellular Comms Simulator).

Languages: C, Visual C++, Assembly, Java including Java3D, HTML.

Additional Information:

Driving license: full clean driving license

Hobbies and Interests:

Reading novels, electronics, cars and pc magazines, playing chess, and I also enjoy driving.

References upon request



Contact this candidate