Customer Service Administrative Assistant

Mrs. Yadira Q. Romero

**** ******* ***.

Montclair, Ca 91763

Cell 562-***-****

********@*****.***

SPECIAL SKILLS

. Medical Office Experience

. Customer Service Oriented

. Leadership, and supervision skills

. Able to adapt well to change, and work independently

. Bilingual (English/Spanish)

. Can type 60 WPM

. Knowledge of Office 2000 (9 years)

. Microsoft Word (11 years) Intermediate

. Excel (11 years) Intermediate

. Can type 10 key by sight and touch (6,285 keystrokes per hour) and data

entry alpha numeric (9,202 strokes per hour)

. Knowledge of All office machines, and Internet/Email

. Mentored and tutored children (English and Math) (For after-school

program)

. First Aid and CPR Certified

PROFESSIONAL PROFILE

. Able to multi-task, provide excellent customer service, be self-motivated

. and able to work successfully with little supervision.

. Able to adapt to new procedures, and learn new software. Enthusiastic

team player that leads by example.

. Excellent organizational, accuracy, and communication skills.

. Reliable, and always on time.

PROFESSIONAL EXPERIENCE

Network Global

Administrative Assistant 10/2008-

01/2010

. Answered phones (5 lines)

. Assistant to Supervisor (Shipping, and E-Commerce Department)

. General office duties

. Data entry on Excel

. Resolved issues with inventory (Daily)

. Kept track of daily employee attendance (100+ employees) and Scorecard

Select Personnel (Temporary Assignment) 10/2007-10/2008

Operator/ Administrative Assistant

. Provided excellent customer service

. Answered PBX switchboard (50 lines)

. Mailroom Duties

. Front office Duties (Lobby)

. In charged of closing at the end of the day

The City of Paramount - Star Program

02/2007-06/2007

Playground Recreational Leader

. Planned weekly lesson plans for 2nd grade class

. Playground supervision (30 children)

. Provide academic assistance, and Administrative work (Make copies, order

supplies, and update attendance sheet)

. First Aid and CPR certified

Los Angeles School District - West Youth Services 03/2005-01/2007

Playground Supervisor

o Advertise Program to the community

. Administrative work (Make copies, fax Weekly Activity Report, make

flyers, and update Attendance Sheet)

. First aid and CPR certified

. Organize recreation activities for grades K-8, and provide academic

assistance.

. Field trip supervision

. Playground Supervisor (5-100 children)

Ultra-Link (HR and Health Benefits Management Services) 10/2003-

01/2005

Group Administrator - Team Support

. Knowledge of HMO and PPO

. Distribute premiums to HMO's

. Assist the Group Administrator in account administration, and general

office duties.

. Daily use of Premium Billing.

. Scan documents daily (e-file)

. Edit Reconciliation Reports

. Research Discrepancies for health insurance

Membership reports

Bob's Insurance Services 01/2002-

02/2003

Administrative Assistant to CEO

. Process payments/ Light Bookkeeping

. Provide support for accounts administration

. Responsible for implementing a new system for the business, using Access

. Trained new employee on the data entry procedures for new program

. Updated payroll, and faxed to Accountant

. Provide assistance to the sales agent, and underwriter if needed

Vision Communications 01/2001-

06/2001

Administrative Assistant to CEO

. Excellent customer service skills

. Answered switchboard 10 lines

. Assisted in light accounting duties using QuickBooks

. Purchase orders, quotes, prepared Invoices for merchandise, and data

entry

. Implemented a new filling system (Alpha)

. Trained new employees, developed job descriptions and procedures,

. Programmed communication devices,

. Scheduled business meetings for CEO

Coast City Medical Group

Receptionist/Back Office Assistant

08/1998-12/2000

. Medical Receptionist- Answered switchboard 10 lines

. Trained new employee on how to code for billing

. Filling and scheduling appointments for patients

. Entered the billing daily for the Workman's Compensation files daily

using the company's accounting software CompuServe

. Typed letters to Workman's Compensation lawyers to collect

unpaid liens

. Light Medical Transcription Typed up 20-30 reports daily

EDUCATION

2010- East Los Angeles College - AA Liberal Arts Degree

South Gate Senior High School - Diploma

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