Customer Service Representative

Amy M. Ford

**** *. *** ***., ************, Missouri 64052

816-***-****

**********@*****.***

Objective

To work in the Information Technology field with an emphasis on Computer

Networking. Utilizing my training, I look forward to helping a company

achieve its mission and vision.

Education

ITT Technical Institute, Kansas City, Missouri

Associates degree in Computer Networking

Awards: Dean's list for Highest Academic Achievement and Academic

Achievement Honors, Perfect Attendance, GPA: 3.78.

Summary of Skills

Operating Systems: Linux, Microsoft Windows Server 2003, Windows XP Pro.

Networks: WAN/LAN, Network Technology and Service Integration, Network

Development/Capstone, Network Security

Additional Skills: Exchange, Microsoft Office, Microsoft Desktop, Active

Directory, TCP/IP

Employment History

Argus Health Systems, Kansas City, Missouri

Pharmacy Customer Service Representative

Worked on multiple pc's to support databases and client services. Helped

pharmacies process claims through the company's database.

1/2008 - 9/2008

Messiah Lutheran Daycare, Independence, Missouri

Daycare Teacher

Taught three year old children. Prepared lesson plans for daily activities

and served lunches.

6/2005 - 6/2007

Precious Lambs Learning Center, Independence, Missouri

Daycare Teacher

Taught one to twelve year olds. Prepared lesson plans for daily activities,

served lunches, and answered phones.

4/2003 - 4/2005

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