Customer Service Manager
Resume:
Eric L. Steinberg
** ***** *****. ************, *** Jersey 08691 609-***-****
****************@*****.***
Results oriented professional with background in
business development, client relationship
management, and exceptional customer service.
Experience Copy and Print Sales Manager
2009 - Present Staples
Hamilton, New Jersey
Drive Profitable sales in Staples Copy and Print
Shop.
Develop selling culture with copy and print team
while focusing on excellent customer service.
Research customer's organization to learn potential
print and promotional needs.
Grow customer base by relationship building, and
through the use of Sales force software.
Coach, mentor, and support copy and print
associates on customer development and sales
growth.
Teach and reinforce positive behaviors that result
in delivering quality products and services.
Partner with Account Manager as needed to build and
grow customer accounts.
Ensure production deadlines, workflow processes and
quality standards are upheld to meet customer
expectations.
Drop off customer orders at their workplace to
sustain a successful relationship.
Account Relationship Manager
2008-2009 WorkflowOne
Mount Laurel, New Jersey
Assure client and company of contractual services
and goals are being met.
Hold weekly meetings with client; prepare weekly
progress reports towards objectives.
Maintain relationship with call center
representatives for product releases to educate
client initiatives.
Prepare weekly inventory and database management
through mainframe and use of MS excel.
Use of ESP software application to effectively
source products and services through a third party.
Responsible for improving the profit margin on an
order-by-order basis.
Client Care Administrator
2007 - 2008 Standard Register Company
Springfield, New Jersey
Manage a multi million dollar book of business in a
fast paced, customized environment.
Use of Standard Register's proprietary software
applications and Customer One database system to
manage daily activities and orders.
Manage customer's requests for quotes, designs,
orders and special projects for their account.
Prepare a variety of analysis reports in Microsoft
Excel based on customer requirements.
Frequent correspondence with the customer on site
or over the phone.
Ensure process compliance and order quality to
Standard Register and clients.
Responsible for improving the profit margin on an
order-by-order basis.
Customer Service Manager
2001 - 2007 Walking Liberty Inc.
Freehold, New Jersey
Marketing rare coin business by advertising across
the country through media to generate mail orders.
Answer phone calls from existing clients and set up
appointments to expand clientele.
Booked appointments for people who wanted to sell
their own collections.
Generate daily sales reports critical to
predictions of sales trends.
Manage profit & loss statement resulting in an
increase in savings, and greater profit margins.
Summary Project management experience
Excellent problem solving, organizational, and
communicational skills
Outstanding research, organizational, and
analytical abilities
Attention to detail, accuracy, and strong sense of
urgency
Education Kean University
Union, New Jersey
B.S. Management Science 2001
GPA: 3.5
Dean's List Recipient
* References furnished upon request
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