Manager Customer Service
Resume:
****.*******@*****.*** **** Ponderosa Trail
Cameron, NC 28326
Dana M ichaud
Objective: Administrative Assistant
Experience:
**** ******* **** *** ******** Club Pope AFB, NC Catering Manager
Responsible for all arrangements for catering activities (i.e., banquets, parties,
receptions, promotions, retirements, luncheons) requiring food and beverage
service by the club. Obtained information and details pertinent to the execution of
the event from the member host. Discussed menu and beverage options within the
hosts’ budget. Prepared contract and obtained signatures and deposits from host.
Responsible for making the commitment as to arrangements and price to be paid
for services provided. Responsible for inventory management of all items and
equipment pertinent to the execution of events (i.e., decorations, tables, chairs,
linens, chafing dishes, etc.). Provided catering services for member’s functions
offsite as authorized by policy, regulation and guidelines. Transmitted information
to chef and other personnel concerned with party activities; arranged for such
details as printing of menus, procurement of decorations and entertainment.
Arranged for furniture, china, silverware, candles and glasses. Inspected final
arrangements for party to ensure that all contractual arrangements were met.
Greeted host and hostess; set up receiving lines if desired; and as required,
observed the party in operation to ensure service provided was efficient, courteous
and correct from both etiquette and contractual terms. Maintained the party
calendar and contracts. Planned membership affairs (i.e., New Year’s Eve Dance);
planned menus, arranged music and entertainment; accepted reservations,
planned seating charts and table assignments and supervised party and staff.
2007 2008 Lear Siegler Inc. Groton, CT Production Controller
This was a temporary, contracted position. Compiled and recorded production
data for Army National Guard to compare records and reports on volume of
production, consumption of material, quality control, and other aspects of
production. Wrote production reports including 1352 reporting, based on data
compiled, tabulated and computed. Maintain files of documents used and
prepared. Prepared written work schedules based on established guidelines and
priorities. Compiled material inventory records and prepares requisitions for
procurement of materials and supplies. Charted production, using chart, graph, or
pegboard, based on statistics compiled for reference by production and
management personnel. Sorted and distributed work tickets or material to
workers. Provided facility with scheduling data, status to date, and process
controls.
2004 2006 Chili's Grill and Bar Bangor, ME Service Manager
Successfully completed Chili's MIT program, receiving outstanding scores in all
areas of program. Played vital role in the opening of new store in Bangor, ME.
Continued to work diligently to establish strong service staff, achieving exceptional
scores in Guest Satisfaction Surveys as well as ranking among the top five in
company wide contests. Personally responsible for the production, scheduling and
staffing requirements of a 62 person service team. Responsible for daily, weekly
and monthly inventory of all food and liquor items.
2003 2004 The Olive Garden Bangor, ME Server
Served restaurant guests in fast paced, full service environment. Maintained high
alcohol sales and "add on" sales. Received guest recognition through email to
corporate office.
2002 2003 ATX Forms, Inc. Presque Isle, ME
Production Support Technician
Production data collected via employee efficiency tracking, shipping time tables
and customer satisfaction statistics. Implemented collected data into spreadsheets
for management review. Documented projected completion schedules and actual
completion verification through ATX forms.
1998 2002 Legendary Inc., Harry T's Boathouse Destin, FL
Manager Events Coordinator
Directly responsible for the scheduling, hiring and dismissal of up to 60 staff
members. Responsible for extensive off season party schedule and planning;
inventory and marketing. Promoted from server to a Management position within
18 months.
1996 1998 Los Rancheros Mexican Restaurant Fort Walton Beach, FL
Manager
Directly responsible for all scheduling, hiring and dismissal of up to 20 employees.
Worked meticulously with owner to keep fun, festive atmosphere for guests as well
as staff. Worked diligently with local radio stations to create and implement
strategic marketing campaigns. Worked into management from server within one
year.
1993 1995 Work Opportunities Center Presque Isle, ME
Workshop Supervisor
Responsible for the direct supervision of up to 10 Mentally Retarded Adults in a
Sheltered Workshop. Managed all aspects of the Screen Printing Department of
Workshop including the creation of original designs, marketing of designs and
training of employees. Created and implemented MSDS training on all chemicals
used in Screen Printing Department. Successfully trained for and obtained
certification in MANDT training as well as adult and infant CPR. Worked up from an
assistant position to a Supervisor position within six months.
Education
2003 2004 University of Maine at Orono Orono, ME Successfully completed
courses in Public Relations as well as core required classes.
2002 2003 University of Maine at Presque Isle Presque Isle, ME Successfully
completed courses in Public Relations as well as core required classes.
1995 1996 Okaloosa Walton Community College FWB, FL
Successfully completed core required courses.
1989 1993 Presque Isle High School Presque Isle, ME Completed Certified Nurses
Aide Course while attending high school. Maintained honor roll status throughout
high school career.
Qualifications
Excellent customer service skills. Valid US Gov security clearance. Eager learner
with ability to handle multiple tasks and stay focused. Positive attitude coupled with
strong work ethic. Extensive background in business/ people management.
Extensive background in planning and organization. Proficient in Microsoft Office,
including Word, Excel, Publisher. Ability to type 55 wpm.
Contact this candidate