Customer Service Representative

Elizabeth A Morgan

***** ******* **, *******, ** 92336 909-***-**** 909-***-****

PROFILE

Conscientious, personable, energetic. Motivated, self starter. Earned a reputation for being proficient hardworking and reliable.

Creative individual with organization skill’s. Ability to multi-task and make sound decisions. Motivate team members by

recognizing their high standards of performance. Thrives on a challenge, overcomes obstacles with solutions. Focus on

workplace pride.

Work Experience

SOS Salson 08/15/2008-7/30/2010 – Company went out of Buisness

11211 Jersey Blvd,Rancho Cucamonga, CA 91730 909-***-**** Ron Bryant

Assistant Transportation Mgr.

Dispatch drivers. Field incoming calls from customers or customer service department. Manage requests for pick-up and delivery.

Ensure same-day service. Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.

Keep in touch with Brokers to insure them that load have been picked up as well as delivered in a just in time manner.

Toyota Napcc 06/27/1998-08/01/2008

1425 S. Toyota, Ontario, CA 91761 909-***-****-Tanya Seller -Office Administrator

Warehouse Associate

Forklift Operations, Loading and unloading trailers. Hazmat trained. Trained associates the process of successfully placarding

and recognizing discrepancies before outbound shipment. Picking, binning, check sorting. Data Entry, cycle counts. Audit

inventory. Daily us of AS400 scanner.

McDowell Publishing 05/12/ 1993-06/10/1998

1371 Benson Avenue, Upland, CA 91786 909-***-**** Vicky Cortez-Office Mgr.

Customer Service Representative

Developed a reputation for excellent customer service by acknowledging the customer's needs and giving them full attention

Process and sort incoming and outgoing mail and shipments Deliver mail and packages to Personnel as well as track them

interdepartmentally and in transit Service department mail accounts and accommodations and identify undeliverable mail

Operate and maintain Mailing Machine Scheduling and Shipping of domestic and shipments

Ryder Dedicated Logistics/Longs Drugs 12/1/1990-05/05/1993

900 S DuPont Avenue, Ontario, CA 91761 909-***-**** Rick Roman Warehouse Mgr.

Inventory Control Supervisor

Supervised Inventory Control Associates planned assigned work duties and monitored performance.

Submitted daily reports, to monitor the work-flow, manpower and allocation

Developed a successful program with outstanding results in O.S.D. claims and reduced weekly charge backs by 50%

Complete responsibility for the quarterly inventories in an 187, 00 square foot warehouse.

ACCOMPLISHMENTS

(EXECU TRAIN) Windows, Microsoft Word, Excel, Power Point)

Ryder One way Transportation Logistics Foundation Training

Inventory Deployment

Transportation of Hazardous Materials Seminar

CERTIFICATES OF ACHIEVEMENTS/AWARDS

Certificate of Achievement Corporate Emergency Response Team- Toyota

Certificate of Completion Chaffey Community College Continuous Education

Recognition of Quality Performance during 4th quarter Quality Promotion. (Quality is what drives us)

Certificate of completion Automotive Hazardous Materials Transportation

Certificate of completion Hazardous Materials Transport (General Awareness)

Letter of Accommodation (Toyota President and Chief Executive Officer) for Helping Hands

Certificate of Completion - House of Ruth - Domestic Violence Training

Certificate Execu Train - Microsoft Windows/ Microsoft Word/Excel/MS PowerPoint.

Letters of Recommendations available upon request.

Contact this candidate