Customer Service Quality Assurance
Resume:
Alison L. Hembree
*** * ******* ******, ***********, MO 65806
*********@*******.***
To obtain a job at the utilizing my skills in quality control, attention to detail, and
Objective technical knowledge.
Master of Science, Counseling, Missouri State University August 2010
Education
B.S. Computer Information Systems, Missouri State University May 2003
Missouri State University
Counseling, Leadership, and Special Education, Springfield, Aug. 2008 –
Career History MO May 2010
Graduate Assistant/Intern
1. Performed person centered counseling sessions; maintaining
a clientele of 10 to 12 clients for 18 months.
2. Supervised and lead counseling students in practicum lab;
consisting of teaching and counseling skill education.
3. Scheduled clients at counseling clinic and collected fees.
4. Assisted faculty members with academic projects; including
research, proofreading, and presentations.
5. Performed various clerical duties as needed by the
counseling department, including managing phone lines,
copies, and filing.
Ernst & Young, LLP. Feb. 2005
Technology and Security Risk Services, Rogers, AR Mar.2007
Senior Information Systems Auditor
6. Assisted financial audit team with Sarbanes Oxley
Compliance and performing IT General Controls Review for
a big four accounting firm
7. Reviewed work of staff for accuracy and completeness
8. Handled multiple client engagements, including budget
management and reporting
9. Performed data analysis on large amount of data;
specifically, account receivables, journal entries, and
inventory
10. Performed security reviews for ERP systems, Mainframe,
AS/400, and UNIX systems
Accenture Dec. 2003 Jan. 2005
E Democracy Services, Fayetteville, AR
Quality Assurance Tester/Programmer
1. Created test plans and implementation procedures for
programming changes
2. Programmed reports and other modules for multiple projects
11. Implemented database changes and data conversion projects
12. Created release notes for new versions of software
13. Tested program changes; unit, integrated, and performance
Springfield Greene County Library Oct.2007 Oct 2008;
Feb.2000 Nov.2003
The Library Center, Springfield, MO
Circulation Assistant
1. Provided customer service to library patrons
2. Collected fines and membership fees
3. Checked in and checked out library materials
4. Answered multi line phone system
Secretary of Diversity Commission at Missouri State University
Activities •
Co-presenter of Stress Management workshop
•
•Selected presenter at national conference of the Association of
Counselor Education and Supervision
Compiling Research Data for Counseling Department Studies
•
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