Manager Customer Service
Resume:
John A. Sharpe
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** ***** **. #*** 423-***-**** or 727-***-****
Chattanooga, TN 37415 ***********@*****.***
Skills
Proficient with account reconciliation, variance analysis, general ledger transactional activity, and
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daily, monthly, and annual close
Experience in business investment planning, account management, and customer service issue
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resolution
Background and education in Business and Economics
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Full scale accounts payable processing from purchase order to check payment as well as
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payables aging
Managed department which included processing over 2500 invoices and 600 checks a month
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Accomplishments
Assisted in research of financial and tax information on over 50 corporate entities covering
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multiple years for Internal Revenue Service tax credits.
Negotiated successful contracts between Trane and cellular phone providers to better enhance
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cost saving for company.
Led Trane’s most successful United Way campaign.
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Initiated $65k cost savings ideas over multiple overhead expenses.
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Managed daily operations of small business
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Designed a financial tracking database that summarized all telecommunication costs and
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analyzed potential cost savings of a $14 million annual budget.
Reconciled bank accounts in 30 currencies totaling 8 billion USD per day and handled daily
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accounting functions.
Systems Experience
MS Excel including macros and pivot tables
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MS Word
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MS PowerPoint
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MS Outlook
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MS Access
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Versus Accounting Software
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Kronos
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Education
1996 – Series 6 & 63 Licensing
1989 – Bachelor of Arts – Economics University of the South, Sewanee, Tennessee 1989
John A. Sharpe
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20 Mason Dr. #710 423-***-**** or 727-***-****
Chattanooga, TN 37415 ***********@*****.***
Professional Experience
Acropolis 4 Stars Grille November 2009 – March 2010
Restaurant Manager – Chattanooga, Tennessee
Responsible for the receiving of goods and inventory control
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Accountable for Health Dept. inspections and scores
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Little Italy Pizza
Restaurant Manager – Palm Harbor, Florida June 2005 – October 2009
Managed end of day closing of cash and credit card transactions
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Inventoried and ordered all goods and consumables
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Jabil Circuit Manufacturing January – March 2005
Research Associate St. Petersburg, Florida
Trane Company February 1999 November 2004
Accounts Payable Manager Tampa, Florida
Responsible for the management of a group of individuals in Accounts Payable
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Additional responsibilities include facility maintenance, managed the accounts of over 170
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company cell phones, copier and fax purchases and new fleet vehicle purchases.
Tech Data August 1997 October 1998
Business/Financial Analyst Clearwater, Florida
Provided monthly variance explanations and reports to management, detailing performance to
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changing business indicators.
Trained employees in various functions that have successfully exceeded company standards.
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T. Rowe Price January 1996 August 1997
Special Correspondence Representative Tampa, Florida
Established new accounts within the legal registrations of each state.
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Serviced and maintained accounts including complex redemptions and transfers.
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Generated monthly statistical reports to management.
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Salomon Brothers March 1992 October 1995
Foreign Exchange Specialist Tampa, Florida
Cleared an average of 150 trades a day at a median value of 15 million USD.
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