Manager Customer Service
Resume:
John A. Sharpe
____________________________________________________________________________________
_
** ***** **. #*** 423-***-**** or 727-***-****
Chattanooga, TN 37415 abk0ht@r.postjobfree.com
Skills
Proficient with account reconciliation, variance analysis, general ledger transactional activity, and
•
daily, monthly, and annual close
Experience in business investment planning, account management, and customer service issue
•
resolution
Background and education in Business and Economics
•
Full scale accounts payable processing from purchase order to check payment as well as
•
payables aging
Managed department which included processing over 2500 invoices and 600 checks a month
•
Accomplishments
Assisted in research of financial and tax information on over 50 corporate entities covering
•
multiple years for Internal Revenue Service tax credits.
Negotiated successful contracts between Trane and cellular phone providers to better enhance
•
cost saving for company.
Led Trane’s most successful United Way campaign.
•
Initiated $65k cost savings ideas over multiple overhead expenses.
•
Managed daily operations of small business
•
Designed a financial tracking database that summarized all telecommunication costs and
•
analyzed potential cost savings of a $14 million annual budget.
Reconciled bank accounts in 30 currencies totaling 8 billion USD per day and handled daily
•
accounting functions.
Systems Experience
MS Excel including macros and pivot tables
•
MS Word
•
MS PowerPoint
•
MS Outlook
•
MS Access
•
Versus Accounting Software
•
Kronos
•
Education
1996 – Series 6 & 63 Licensing
1989 – Bachelor of Arts – Economics University of the South, Sewanee, Tennessee 1989
John A. Sharpe
_________________________________________________________________________
20 Mason Dr. #710 423-***-**** or 727-***-****
Chattanooga, TN 37415 abk0ht@r.postjobfree.com
Professional Experience
Acropolis 4 Stars Grille November 2009 – March 2010
Restaurant Manager – Chattanooga, Tennessee
Responsible for the receiving of goods and inventory control
•
Accountable for Health Dept. inspections and scores
•
Little Italy Pizza
Restaurant Manager – Palm Harbor, Florida June 2005 – October 2009
Managed end of day closing of cash and credit card transactions
•
Inventoried and ordered all goods and consumables
•
Jabil Circuit Manufacturing January – March 2005
Research Associate St. Petersburg, Florida
Trane Company February 1999 November 2004
Accounts Payable Manager Tampa, Florida
Responsible for the management of a group of individuals in Accounts Payable
•
Additional responsibilities include facility maintenance, managed the accounts of over 170
•
company cell phones, copier and fax purchases and new fleet vehicle purchases.
Tech Data August 1997 October 1998
Business/Financial Analyst Clearwater, Florida
Provided monthly variance explanations and reports to management, detailing performance to
•
changing business indicators.
Trained employees in various functions that have successfully exceeded company standards.
•
T. Rowe Price January 1996 August 1997
Special Correspondence Representative Tampa, Florida
Established new accounts within the legal registrations of each state.
•
Serviced and maintained accounts including complex redemptions and transfers.
•
Generated monthly statistical reports to management.
•
Salomon Brothers March 1992 October 1995
Foreign Exchange Specialist Tampa, Florida
Cleared an average of 150 trades a day at a median value of 15 million USD.
•
Contact this candidate