Customer Service Manager
Resume:
**** ***** **** **** ******* FL *****
B rian D Cramer 850-***-****
*********@*****.***
OBJECTIVE
I am seeking a full-time entry level position within an organization where I can grow my personal
t echnical skills and provide outstanding customer service while contributing to an organization’s
s uccess.
TECHNICAL SKILLS
Languages
Familiar with: HTML/XHTML, CSS, C/C++, Java, JavaScript,
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S oftware & Technologies
Database: MySQL and Microsoft SQL Server
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Platforms: Microsoft Windows, Mac OSX
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Other: Adobe Photoshop, Microsoft Visual Studio, Microsoft Visio, Microsoft Office Suite,
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Multiple Safety and Security Programs
Hardware
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Proficient at installing/uninstalling hardware systems on most PCs
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Experienced at setting up/ relocating large network groups
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EXPERIENCE
January 2008 – May 2010
IT Specialist Student Assistant
University of South Florida Career Center– Tampa, FL
Updated and Maintained USF Career Connections Database.
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Provided Customer service and support for system users via telephone, email, and in person.
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Provided IT support for system users and office staff.
Summer 2010
E vents Planning Intern
Lowry Park Zoo– Tampa, FL
Planned and organized 15 t h A nnual WaZoo Festival, a gala event for over 3000 attendees.
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Required proficient use of multiple Excel Spreadsheets, Relational Databases, and general IT knowledge.
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Provided customer service for both vendors and attendees prior to and during the event.
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October 2007 – July 2010
Manager
Papa John’s Pizza– Tampa, FL
Managed over 30 employees including delegation of assignments and supervision.
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Number one goal was to provide all customers with fantastic customer service during all interactions either on
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phone or in person
Made schedule, placed commissary order, counted money and made bank deposits, trained new employees,
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as well as performed numerous other duties
EDUCATION
Aug 2007 – Aug 2010
University of South Florida
Tampa, FL
Graduation date: August 2010
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B.S., Management Information Systems
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USF GPA:3.25
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1928 River Park Blvd Orlando FL 32817
B rian D Cramer 850-***-****
*********@*****.***
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