Manager Customer Service
Resume:
Nancy Oliver
Titusville, FL **780
________________________________________________________________________
OBJECTIVE
To obtain a position as a case manager or social worker with an agency,
hospital or residential facility.
EDUCATION
University of Central Florida
B.S.W. 2010
Minor in Aging Studies
EXPERIENCE
January 2010 to present Internship at the Royal Oak Nursing and
Rehabilitation Center
2225 Knox McRae Dr, Titusville, FL 32780
Social Work Intern
Duties
. Interview incoming patients, conduct the mini mental screening for
cognitive functioning
. Offer emotional support to residents and family members
. Advocate for patients needs and desires
. Audit charts for ancillary services, such as optometry and dental
. Discharge Planning
2002-2008 Pat Fischer Chevrolet-Nissan
1128 S. Hopkins Ave. Titusville, FL 32780
Customer Service Manager/Administrative Assistant to the Owner
Duties:
. Met with customers to respond to their concerns. Listened to the customer
and communicated the customer's concerns to the appropriate manager,
bringing the issue to a satisfactory resolution.
. Insured that the business was compliant with the city, county and state
codes.
1995-2001 Colonial Williamsburg Foundation
P.O. Box 1776, Williamsburg, VA 23187-1776 757-***-****
Sign Language Interpreter
Duties
. Accompanied hearing impaired visitors to the historic area on walking
tours, interpreted all spoken language into sign and all signed questions
and comments into voice
1997. Newport News Public Schools
12465 Warwick Boulevard . Newport News, VA 23606
Sign Language Interpreter/tutor
Interpreted classroom lecture and discussion for hearing impaired students
1998-2001 Healthy Family Partnership
100 Old Hampton Ln Hampton, VA 23669
Parent Educator
. Taught classes with Healthy Family Partnership to parents who were in the
classes both voluntarily and court ordered.
1979-2001 York Poquoson Social Services (1983-2002)
301 Goodwin Neck Road, Yorktown, VA 23692
Williamsburg Social Services (1981-1990)
401 Lafayette Street, Williamsburg, VA 23185
Florida Department of Children and Families (1978-1980)
Rockledge Office
Foster Parent/ Therapuetic Foster Parent
. Parented and supported infants through teens, to include disabled, and
emotionally fragile
. Worked with extended family to promote visits and family involvement
SKILLS
. Microsoft Office: Power Point, Microsoft Word, Microsoft Excel
. ASL (American Sign Language) Certified
VOLUNTEER WORK
. President of the Kiwanis Club of Titusville 2007-2008
. Relay for Life Team Captain 2010
. Multiple years volunteering with youth sports, Boy Scouts and Girl Scouts
. Foster Parent Educator York-Poquoson Social Services, Yorktown VA, 1990-
1999
REFERENCES
Jennifer Diamond R.N.
5880 Hummingbird Ct
Titusville, FL 32780
Rose Roach L.S.W.
3510 Palmer Dr.
Titusville, FL 32780
321.
322. Dr. Olga Molina
University of Central Florida
College of Social Work
Pauline Allen
2225 Knox McRae Dr
Titusville, FL 32780
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