Sales Supply Chain

SONIA MELENDEZ

. **** S. Kenilworth, Berwyn, Illinois 60402 708-***-****

. **********@***.***

FOCUS OF INTEREST: SUPPLY CHAIN MANAGEMENT

. Proactive, results-oriented, Supply Chain Management with 6 years of

leadership experience

. Capable of establishing and leading a team that can operate

efficiently in a supply chain environment

. Effective problem solving skills and adept in meeting deadlines

. Committed to generating profitability and corporate growth within the

organization

CORE COMPETENCIES

. Leadership and Training Sales and Client

relations

. Customer Service Process Improvement

. Vendor Managed Inventory Process development

. CAREER HIGHLIGHTS

Pepsico, Chicago, IL 2004-

Present

Customer Supply Chain Supervisor (2007 - Present)

Supervise and mentor a staff of 10 exempt employees. Facilitate supply

chain activities to deliver assigned objectives, goals and performance

target.

. Streamlined and improved efficiency by analyzing account assignment,

processes and procedures

. Introduced new processes for VMI account which reduced returns by 80%

. Improved collaboration between order processors, analyst, Sales and

Finance

. Developed action plans for KPI improvement

. Collaborated with Logistic Managers to reduce transportation cost

. Facilitated training to supply chain team on effective time, emails

and meeting management

. Recruited, interviewed, and trained new employees

Sr. Customer Account Specialist (2004-2007)

. Managed daily order for Vendor Managed (VMI) accounts

. Consistently met or exceeded customer's service level and turns

expectation

. Identified and resolved customer transportation/order issues

. Developed relationship with VMI partners

. Managed orders for non-VMI accounts

COMPUTER ASSOCIATES, Lisle, Illinois

1998-2003

Global Sales Support Manager (1999-2003)

Managed Reference Accounts to help generate new sales leads and

opportunities; managed customer relationships including the determination

and resolution of problems and issues;

. Identified, developed and fostered relationships with reference customers

within assigned territory

. Identified opportunities for Sales and Customer Relationship Manager to

best utilize customer references in order to shorten the sales cycle and

close business

. Established strong account team communication and strategizing.

Effectively coordinated efforts to develop business relationships with

new executive team in a highly strategic account.

. Managed Open House, Global Reference Calls, and Reference Day to shorten

sales cycle and close business Collaborate with PR and Communications

department to secure reference customers for press release, video

testimonials, success stories, and quotes

Education Service Representative (1998-1999)

Managed activities of customer training; set educational goals with

customer to ensure effective utilization of training units;

. Burned existing Training Units as effectively and efficiently to achieve

our revenue delivery goals

. Developed plan of action with customers to effectively utilize prepaid

training units

. Built and maintained strong relationships with CA Education customers /

Sales

ACCO; Wheeling, IL 1996-1997

Purchasing Administrator

. Performed Purchasing administrative duties and buying functions

. Contacted suppliers and negotiated prices

. Created weekly presentations and reports

. Entered and issued purchase orders

EDUCATION

North Park University - Chicago, IL. Awarded Master of Business

Administration Degree. Concentration: Management

Columbia College - Chicago, IL. Awarded Bachelor of Arts Degree.

Concentration: General Management

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