Customer Service Sales

Location:

Posted:

September 18, 2010

Kathleen McKay

Objective

Competent and highly motivated professional interested in obtaining a position as the Assistant Store Manager.

Experience

Feb 2010-Current

Softlines Lead Sears Roebuck Cheektowaga, NY

• Train and develop a high performing team of 15-20 associates in a large volume environment

• Merchandise and recover store according to national visual presentation standards and trends

• Achieve business goals in areas such as sales, margin, shrink and productivity through planning and

execution of Monthly Sales Planner

• Take ownership in company initiatives and processes such as stock control, plan-o-grams, customer

loyalty and satisfaction

Mar 2009-Feb 2010

Zumiez Cheektowaga, NY

Assistant Manager

Layout and presentation of product including marketing and floor sets to positively affect

sales

Develop action plans, motivate, and t rain associates to reach all sales, customer service and

loss prevention goals

Follow daily accounting practices and operating procedures

Mar 2007-Jun 2008

Victoria’s Secret Leawood, KS

Cashier/Lead-in-training

Customer experience and shadow lead

One on one t raining with the store manager to develop management skills such as coaching,

d ivision of responsibility, and the SOP

Lead segments on the sales floor and being responsible for sales performance and associate

g rowth

Aug 2006-Feb 2007

Vector Marketing Henrietta, NY

Advanced Sales Representative

As an independent contractor, I was responsible how I conducted my business.

Provided exceptional and professional customer service. Generated sales leads and met sales

goals.

Coached newer representatives on techniques and opportunities through role play

E ducation

08/08- Current

SUNY University At Buffalo Amherst, NY

Business Administration with a concentration in Management Information Systems (MIS)

References Available Upon Request