Customer Service Management

Brandy A. Kelly

314-***-****

OBJECTIVE: Seeking a fulfilling position in which to utilize my

skills, abilities and talents.

EXPERIENCE: Development and management of several Access Databases for

different purposes. Office management: Maintenance

coordination, office supply management, equipment up keep

and maintenance. Scheduling, managing, and coordinating

special events for all the companies listed below. In

addition I have experience with various computer programs

and applications, e.g., Rent Roll, YARDI, ASCI, Lotus 1-2-

3, Outlook, Timberline, Several Microsoft Office

Applications such as Excel, Word, Access, and Power Point,

also Adobe Acrobat, WS_FTP Pro, and various other computer

programs, as well as specific experience with helping

construct, and meet a budget, completing monthly variances,

processing multiple reports, scheduling vendors, AP/AR as

well as all general office duties.

EMPLOYMENT HISTORY:

9/07 - 9/10 Middough, Inc. - Project Assistant. Document control for

the entire local St. Louis office, all disciplines, local

HR contact, conduct all new hire orientations, office

management, multiple calendar and conference room

management, database development and maintenance for

multiple projects, leader of all United Way campaign

efforts, coordinator of all luncheons and special events

for clients as well as staff.

6/06 - 5/07 The Lawrence Group Projects, LLC - Project Assistant for eight

project managers. Document control person for the same

eight projects: execute bid packages for the projects,

process and track all submittals, transmittals, certificate

of insurance requirements, Produce lien waivers for all

checks disbursed to the subcontractors, Point of contact

for any subcontractor with payment discrepancies, update

and maintain several compliance reports, Any additional

assistance required by the project managers upon request.

8/03 - 4/06 L. Grasse & Associates, Inc. - Administrative Assistant. Sole

support for the three executives for the company;

coordinate and dispatch service calls; Estimation,

assignment, management, and completion of all T&M A/R;

customer service with a wide range of clientele, e.g.

Hospitals, Apartment Communities, Condominium Associations,

Athletic Clubs, Assisted living facilities, as well as

residential individuals, etc.; coordinate all special

events for clientele as well as staff, e.g. annual skating

party, Christmas barbeque, etc.

10/01 - 5/03 Rothschild Development - Accounting Assistant. Promoted

from receptionist (October 2002). Support to the

Accounting Manager for RD/RB Management, collection of all

rents for RB Management; organizing files and data,

maintenance of all utility bill payments and records for

multiple properties; maintenance of tenant files for the

accounting department; entering timesheets for the

maintenance staff for billing purposes; collections for

past due accounts; Also successful execution and planning

of annual float trip, Christmas party, and other openings

for the owner and his new properties.

EDUCATION: Webster Groves High School - Received Diploma 1994

Meramec Community College - Currently Enrolled in Business Admin.

Program

INTERESTED: Cooking, computers, event planning & coordination

REFERENCES: Furnished upon request.

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