Customer Service Manager
Resume:
CRYSTAL D. MCKEE
**** ********** **., ***** ******, MS 38654 ( abk0dv@r.postjobfree.com (
OBJECTIVE
To obtain a part-time or full-time position that utilizes my unique
experience, customer service skills and multi-tasking ability in a
management, executive or support staff position.
CAREER PATH
2009 - Present CRYSTAL MCKEE FARMERS INSURANC E - ARLINGTON, TN
Position(s) Held:
Owner/Agent
. Sole producer, required to achieve 40 p&c
policies and 4 life policies per quarter.
. Achieved Blue Vase award (for production) in my
first 3 months as an agent
. All accounting, deposits, reconciliation
. All clerical work, phones and computer entries
2003 - 2009 ALLSTATE, ROD LOVELACE AGENCY - COLLIERVILLE, TN
Position(s) Held:
Licensed Support Staff (Tennessee & Mississippi)
. Responsible for nurturing relationships with
several mortgage companies and real estate agents
to generate leads
. Consistently met or exceeded my quota on a
monthly basis for one of the most sizable books
of business in the Southern region
. Managed billing issues, customer concerns, growth
and retention programs and customer outreach
procedures all while maintaining aforementioned
quota and handling Agent of Records matters while
he was out for various activities
. Solely accountable for remit reports and daily
deposits
2002 - 2003 BOB EVANS RESTAURANT - GERMANTOWN, TN
Position(s) Held:
Assistant Manager
. Supervised 7 to 10 servers and 5 to 7 kitchen
staff, depending on need
. Conducted initial interviews and participated in
selection process of all candidates
. Ordered and maintained all inventory
. "Floated" to other area stores on an 'as needed'
basis
1998 - 2001 THE GARDENS OF CANAL PARK - TUNICA, MS
Position(s) Held:
Assistant Manger
. Supervised 4 employees
. Solely responsible for increasing occupancy from
48% to 96% in a 280 unit complex in less than a
year through incentives and creative advertising
. Solely responsible for decreasing outstanding
rent balances from $12,000 to $3,000 in less than
seven months
. Made court appearances to complete eviction
process
. Assisted customers with product recommendation
and selection
. Created community unity through planned
activities and events for the children on
property
CRYSTAL D. MCKEE
EDUCATION
1989 - 1991 AUSTIN COMMUNITY COLLEGE - AUSTIN, TX
. Pursued Associates Degree, Business
1989 ROBERT E. LEE HIGH SCHOOL - MIDLAND, TX
. Diploma - Graduated top 5%
TECHNOLOGY
. ALSTAR, Alliance, IMPACT
. Microsoft Word, Outlook Express, Excel, Printshop
. Windows 98, 2000, XP & Vista
. Internet, expert level
LICENSING
. Licensed P&C and Life Producer, Mississippi
. Licensed P&C and Life Non-Resident Producer,
Tennessee
REFERENCES AVAILABLE UPON REQUEST
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