Service Management
Resume:
TAMYKA ROBINSON
Marietta, GA 30062
******.********@*******.***
OBJECTIVE
To obtain an Information Technology or Criminal Justice position that will utilize my abilities and
knowledge while providing a long term potential for advancement. Possesses strong analytical and
problem solving skills, with the proven ability to successfully analyze and interpret technical, and
intelligence data while planning and managing timeline projects. Experienced and knowledgeable in
computer systems and project management as well as education and training in the field of criminal
justice.
PROFESSIONAL EXPERIENCE
Network Analyst 11/2006 – Present
Cbeyond Communications Atlanta, GA
• Maintain voice traffic analysis, capacity management/planning, job sizing and testing. Provide
recommendations of the most cost-effective solution to management on enhancements to the
network that will improve quality and reliability performance.
• Strategic and tactical voice traffic planning for facilities, circuits, routers, and access switches.
• Analyze data traffic patterns within the network infrastructure, detecting operational problems
and recommending network improvements to ensure optimal performance.
• Prepare daily traffic studies, monthly forecast reports, and ad-hoc traffic studies for the senior
management team. Prepare cost analysis research and contractual considerations necessary to
make decisions; research and identify new technologies available that offer business
advancements. Provide regulatory documentation to support new recommendations.
• Perform traffic data validation and entry as required for executing voice/data service orders.
• Assist in primary market analysis of potentials new customer subscribers; plans and project
manage new market releases from beginning to end.
• Retrieve and investigate confidential call records for various markets to identify and evaluate any
fraudulent activity. Methods included trace route, and telnet capabilities.
• Develop and maintain data utilization reports containing charts, graphs and market statistics for
senior management.
Port-Out Specialist 5/2005 – 11/2006
Cbeyond Communications Atlanta, GA
• Retrieved and analyze incoming local service request (LSRs) orders from various ILECs
(Interconnection Local Exchange Carriers). Main point of contact for four deployed markets
(Denver, Dallas, California, Chicago)
• Applied and maintained work order spreadsheets to track and verify all incoming Local Service
Request. Distribute spreadsheets to the appropriate team members to ensure customer disconnect
orders are reviewed and generated in a timely manner.
• Ensured all orders were processed and completed in the appropriate databases, and respective
customers were ported out successfully off the network.
• Prioritized and carefully reviewed all incoming orders for customer validation and streamline
order flow.
• Assisted the provisioning and engineering departments in other areas where needed (e.g. creating
subscriptions in the SOA database, verifying numbers are ready for service activation and test and
turn-up, closed out any expired activities/tasks from all appropriate operating systems.
LNP Coordinator 1/1999 – 4/2005
KMC Telecom Duluth, GA
• Created and managed service order subscriptions into the Service Order Administration Database
(SOA) for 17 regional markets.
• Implemented and activated account telephone numbers in the Local Number Portability database,
which enables you to send subscriber information to the regional number portability
administration centers (NPACs). This includes wireless to wire line / wire line to wireless
switches.
• Main point of contact for analysis and coordinating all incoming and outgoing customer account
orders for 17 regional markets.
• Participated on daily conference calls for major port orders and high profile accounts.
• Managed and performed the function of setting triggers in the 5ESS switch once the customer has
ported off the network successfully. Verified numbers were built in the switch and service features
such as voice mail, call waiting, and call forwarding were provisioned correctly.
Engineer Data Analyst 1/1997 – 1/1999
KMC Telecom Duluth, GA
• Identify and interpreted technical data for all KMC asset types and network architectures.
• Established asset inventory data for network infrastructure, including slot and port connections of
every physical and logical port on the network. Ensured operating support system was functional
and deployed within the project timeline.
• Consulted and interacted with facility engineering, traffic engineering, transport engineering,
switch engineering, and the service provisioning center.
• Document network problems and resolutions for future reference, also maintained confidentiality
with regard to the information being processed, stored or accessed by the network.
EDUCATION
Present
Masters of Science in Information Systems Management Atlanta, GA
DeVry University/Keller Graduate School
• Concentration: Information Security
Penn Foster Present
Private Investigator Atlanta, GA
3/2010
Bachelors of Science in Criminal Justice Atlanta, GA
American InterContinental University
• Concentration: Forensics
: Member of the International Association of Crime Analysts.
: Member of Alpha Phi Epsilon
SKILLS
• Network Planning and Engineering Analyst
• Proficient in all Microsoft applications
• Project Management and Organizational skills
• Analytical and problem solving
• Critical Analysis and Design
• Verbal and written communications
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