Customer Service Human Resources
Resume:
ASHLEY A. STEFFEN
**** ***** *** ****, *******, WI 54902
EMAIL: ********@*****.***
EDUCATION
The University of Wisconsin Oshkosh Oshkosh, WI
Candidate for the Bachelor of Letters and Science
o Expected graduation May 2010
o Major: Sociology
o Minor: Business
Candidate for the Bachelor of Business Administration
o Expected graduation December 2010
o Major: Human Resource Management
RELATED WORK EXPERIENCE
Oshkosh Corporation Oshkosh, WI
Temporary Contractor for the Human Resources Department
Employee Development Center (Training and Development) July 2009- February
2010
o Coordinated First Aid Rep/CPR/First Aid courses
o Developed the Employee Development Center's new library system
o Assisted in the developed of a New Kronos Handbook
o Helped with the ADP I-9 and Tax Credit form process
o Prepared and coordinated training materials for Shift into Gear
Training
o Administrated training registration page
o Responsible for Field Service Representative Evaluations, Federal
Acquisition Regulation Evaluations, and Shift Into Gear Evaluations.
o Assisted in Flu Shot Clinics with Health Services
o Responsible for signatures on Confidential Disclosure Agreements,
Supplier Confidentiality agreements, Client User forms and I9 Forms
with external employees and the MATV
o Compilation of the Fiscal Year Evaluations
o Created rosters and evaluations for training (Forklift, Assembly, FAR,
Team coordinator, FSR, SIG, Corporate Values, )
o Maintained files and training records for multiple Fiscal Years
o Responsible for the badge photo process for new hires using BadgePro
Software
o Organizing and maintain buildings and supplies
o Responsible for all calls to Employee Development center, to answer
training questions and needs
ThedaCare Behavioral Health Menasha, WI
Training and Development Intern January 2009- May 2009
o Provided assistance to the training coordinator
o Prepared materials for training conferences
o Scheduled Lunch and Learn topics as well as subject matter experts
o Assisted other team members with special projects
o Designed and assisted in promoting training events
Moraine Park Technical College Fond du Lac, WI
Human Resources Intern January 2009- Present
o Assisted in the recruitment process including the approval process,
posting/advertising positions, coordinating screenings and interviews,
closing positions, and Banner HRMS applicant data maintenance
o Processed temporary employee hire letters
o Updated/maintained job descriptions and human resources records and
materials
o Provided assistance to the Associate Director of Human Resources and
other Human Resources team members
o Assisted in other projects
City Of Oshkosh Oshkosh, WI
Pollock Community Water Park Facility Manager January 2006- December 2007
o Opened and Closed establishment
o Provided customer service and solved customer problems
o Managed the facility and over 70 employees
o Delegated tasks to employees
o Scheduled employees and special events
o Managed finances, accounts and book keeping
o Ordered and stocked products
o Interviewed and hired employees
o Created and administered training sessions
o Attended many training sessions
o Performed daily chemical and PH tests for each pool
WORK EXPERIENCE
Recreation Lanes Oshkosh, WI
Bartender September 2005-Present (seasonal)
o Opening and closing the establishment
o Assist in training new staff
o Solve customer problems
o Provide excellent customer service and developed long lasting
relationships
o Operating bowling lanes
o Assist in marketing the establishment
Oshkosh City Hall Oshkosh, WI
Secretary Assistant September 2007-November 2007
o Received and recorded park reservations
o Temporary fill in help for other departments
o Answered phone calls from city members
o Data entry
o Many other secretarial duties
Utica Golf Club Oshkosh, WI
Beverage Cart and Bartender April 2005- Present (seasonal)
o Serve beverages to customers on the course and in the club house
o Open and Closed the establishment
o Provide customer service and solve customer problems
o Work in a fast-paced environment successfully
o Prepare and serve food
o Fill and stock coolers
o Clean and maintain kitchen area and club house
HONORS AND ACTIVITIES
o Member- UWO SHRM (2009- Present)
o Member- UWO Society of Leadership and Success (2005- Present)
o Member- UWO Marketing Club ( 2006- 2008)
o Member- Training and Development Student Management Team (2009)
o Member- Staffing and Planning Student Management Team (2009)
o Participant- Diversity and Leadership Conference (2005, 2009)
o Participant- UWO Leadership Conference (2005)
o Participant- Success Networking Teams (2005, 2008)
o Volunteer- Hands On Oshkosh (2007- Present)
o Volunteer- UWO Grandparents Day (2005-2009)
SKILLS
o Good communication, strong leadership skills, and excellent customer
service skills
o Excellent time management and organizational skills
o Ability to work in a team environment to achieve common goals
o Proficient in Adobe, Microsoft Excel, PowerPoint, and Word
ASHLEY A. STEFFEN
1770 ROBIN AVE P306, OSHKOSH, WI 54902
EMAIL: ********@*****.***
PROFESSIONAL REFERENCES
o Mike Putzer, Recreation Lanes Owner
710 S. Main Street
Oshkosh, WI 54901
o Deedee Lapine, Utica Golf Club
2330 Knott Road
Oshkosh, WI 54904
o Mike Butler, Oshkosh Corporation
2200 South Washburn Ave
Oshkosh, WI 54904
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