Customer Service Representative
Resume:
KODJO TOGBEY
Omaha, NE 68127
abk0d5@r.postjobfree.com
EDUCATION UNIVERSITY of NEBRASKA, Omaha, NE
Master of Science in Mathematics, May 2010
GPA 3.8/4.0
UNIVERSITY of NEBRASKA, Omaha, NE
Bachelor of Science in Mathematics, 2006
GPA 3.6/4.0
Honors: Cum Laude
ACTUARIAL
EXAMSSuccessfully completed
SOA/CAS Course P/1, March 2010
SOA/CAS Course FM/2, August 2010 (Preliminary pass)
Sitting for SOA/CAS Course C/4, February 2011
EXPERIENCE
5/07 - Present FARMERS INSURANCE GROUP, Omaha, NE
Insurance and Financial Services Agent
• Perform various prospecting responsibilities including acquiring clientele, qualifying
prospects.
• Maintain relationship with all prospects, clients and policyholders by mail, telephone to
assure a constant flow of prospect and provide high quality service.
• Sell property and casualty, life and health insurance and investment products.
5/07 - 11/08 MUTUAL OF OMAHA, Omaha, NE
Actuarial Analyst I
• Supported Health and Life actuaries with projects involving research, reporting and system
enhancements. Wrote and maintained program code, tested code to ensure accuracy.
• Analyzed and evaluated complex data and system. Ensured timely completion of industries
surveys (LIMRA, LTCI…), states specific and regulatory surveys.
• Calculated rate scales and detailed rates for new products, product modifications, product
specifications, and re-rating efforts for Medicare supplement, Long Term Care, Disability…
8/06 – 5/07 UNIVERSITY OF NEBRASKA AT OMAHA, Omaha, NE
Graduate Teaching Assistant
• Prepared lectures and taught facilitated groups instruction through discussions.
• Assigned homework exercises and assigned students’ final course grades
7/05- 5/07 WEST CORPORATION, OMAHA, NE
Customer Service Representative
• Received and processed incoming phone calls for American Express to assist gift card
customers.
• Answered inquiries and up sold American Express products.
1/02- 7/05 KWIK SHOP, Omaha, NE
Assistant Manager
• Assisted with all areas of management of a retail environment.
COMPUTER
SKILLS C++, SAS, MATLAB, Access, Hyperion, VBA, Excel
LANGUAGES English, French.
CITIZENSHIP
STATUS Permanent resident
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