Customer Service Management
Resume:
Melissa Piper
** ******** ** ********, ** ***** 413-***-**** ******@****.***
Profile A conscientious, highly motivated worker who likes to be constantly busy
with varied responsibilities. Learns quickly and submits quality products.
Works well independently and as a member of a team.
Experience Claims Generalist/Property Damage Appraiser
5/19/08-7/2/10 Progressive Insurance, Indian Orchard, MA
Process Claims from beginning to final resolution
Assist customers with vehicle repairs and clarify expectations
Diplomatically deal with customer concerns
Completing branch drive-in estimates, providing concierge service
Dealing with total losses
Recovery Specialist/Tobacco Cessation Coordinator
9/23/05-5/16/08 CHD: Grace House Northampton, MA
Collaborating with an Interdisciplinary team
Supervising Clients and their children
Case Management
Mediating & Negotiating daily conflicts among clients
Facilitating Psycho-Educational Groups alternating between: Tobacco Education, Stress
Management, Pre-Employment
Attending Professional Development Courses and Training Seminars
Cashier/Customer Service Associate
10/17/04-9/20/05 Wal-mart Chicopee, MA
Cashier: Earned 4-Star Cashier Award for Excellence in customer service
Customer Service Associate: Additional Responsibilities included- Sending & Receiving
Money Transfers, Cashing Checks, Processing Returns & Exchanges
Tour Guide/Shift Lead
5/20/99-2/22/03 Ben & Jerry‘s Homemade, Inc. Waterbury, VT
Interacting with groups of 40 plus tourists, while explaining ice cream making process
and answering questions
Selling Tickets
Handling Money
Scooping and Serving Ice Cream Samples to guests
Responsible for Opening and Closing tasks
Assisted with training new employees
Supervising Co-workers
Education Elms College, Chicopee, MA
2005
Bachelor of Arts in Psychology
Volunteered as a Student Ambassador
References References are available on request.
Melissa Piper
90 Langevin St Chicopee, MA 01020 413-***-**** ******@****.***
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