Manager Human Resource

LUCY ROSE

********@***.***

One Amy Street

401-***-**** (H)

Providence, RI 02906

401-***-**** (C)

SUMMARY:

Highly-accomplished senior level Human Resource professional with almost 20

years of progressively responsible, multi-industry experience in

management, employee relations, recruiting and business partner consulting

in global organizations. Demonstrates an ownership mentality for goal

achievement, with a strong ability to execute initiatives from start to

finish.

Skilled in the full range of Human Resource functions in corporate and

multi-unit field environments. Successfully created and developed a

progressive and diverse Human Resources department in a Fortune 100

company. A trusted change agent who continually works towards influencing

positive outcomes with employees and business partners.

Areas of expertise include:

. Employee Relations / Conflict Resolution ( Training /

Career Development

. Performance Management / Compensation ( Organizational

Communication

. Recruitment and Selection ( Legal

Compliance

. Change Management ( Policy Design

and Implementation

. Employee Engagement ( Workshop

Facilitation

EXPERIENCE:

SAMSONITE LLC, Mansfield, MA

2007- Present

Samsonite, with $1.1B in annual sales, is one of the world's largest and

most recognized designers and distributors in the luggage industry, as

well as one of the leading distributors of business, computer, outdoor

and casual bags.

Human Resource Consultant

SAMSONITE LLC, Mansfield, MA

1/2010 -Present

Human Resource Director, U.S

2007 - 2009

Performed a key leadership role in HR activities supporting the US

Corporate Management Team and retail store employees across the United

States. Charged with defining human resources strategy and creating

policies, procedures and training programs for stores and corporate

organizations.

. Reviewed and selected retail sourcing strategies, including agencies and

posting sites. Created internal job postings and transfer process

. Created Samsonite recruiting collateral, employment application,

field/corporate interview guide, employee new hire packet offer letter

and regret letter for both corporate and retail

. Standardized applicant prescreening process; reduced cost while adding

criminal background check

. Updated Policies and Procedures Manual; revised 23 policies including

leave of absence policy / process, vacation policy, paid holidays, sexual

harassment, EEO, workplace violence, worker's compensation, and exit

interview questionnaire

. Developed compensation plans, including hiring salaries, merit /

performance increases and salary adjustments

. Managed data collection and assisted with defense strategy on

national wage and hour class action lawsuit

. Successfully assumed responsibility for Relocation and Immigration

. Conducted legal investigations, including allegations of harassment,

discrimination, wrongful discharge and wage and hour violations

. Oversaw store closings and employee layoffs in connection with

Chapter 11 reorganization

REEBOK INTERNATIONAL, Canton, MA

2006 - 2007

Reebok is an American-inspired, global brand that creates and markets

sports and lifestyle products built upon a strong heritage and authenticity

in sports, fitness and women's categories

Human Resource Manager, U.S. Retail

Directed a staff of human resource professionals in providing human

resource services for 2,000 field employees and corporate staff.

. Provided counsel and support to management and employees on compensation,

employee relations, performance management, recruiting and employment.

Established consistency in employment best practices throughout field and

retail corporate staff

. Partnered with legal counsel to design and facilitate multi-state Child

Labor Law compliance, resulting in successful dismissal of Department of

Labor claims

. Developed and implemented organizational development initiatives,

establishing job expectations, and HR on-boarding training of new store

managers

LUCY ROSE ********@***.***

Page Two

REEBOK INTERNATIONAL (continued):

. Assisted with developing and maintaining communication programs that

successfully imparted company's mission, values, culture and objectives

. Partnered with senior management to ensure employee development

initiatives and succession planning programs were implemented and

effective

COX COMMUNICATION, West Warwick, RI

2006

As the third-largest cable entertainment and broadband services provider in

the country, Cox Communications Inc. is best known for pioneering the

bundling of television, Internet and telephone services under one provider.

Senior Employee Relations Specialist

Provided advanced support and expertise in all functional areas of Human

Resources, specializing in Employee Relations. Supported RI and CT

locations. Oversaw development and implementation of HR policies and

procedures and dissemination through employee communication, training,

meetings, and booklets.

. Effectively handled facilitation of performance management practices and

provided consultative guidance to Leadership Team

. Ensured adherence to State and Federal laws and regulations as well as

Cox's employment policies and practices

. Participated in successful anti-union campaign, resulting in failure of

Union authorization card signing campaign

. Developed, interpreted, and facilitated policies and procedures for

handbook revisions

. Conducted HR training for newly promoted department managers, including

on-boarding, policy review and performance management

. Facilitated organizational restructures, resulting in supervisor and

shift schedule changes for call center customer support department

NORDSTROM, INC., Seattle, WA

1989 - 2006

Nordstrom, Inc. is one of the nation's leading fashion specialty retailers

with 177 U.S. stores in 28 states.

Human Resource Manager, RI and NY (1999 - 2006)

Provided leadership to an HR department in new, upscale, multi-million

dollar retail business.

. Set up department; implemented Nordstrom's policies and procedures; hired

three HR Specialists

. Screened, interviewed and conducted ongoing training of all (300)

employees in company noted for exceptional level of customer service

. Evaluated performance and productivity of managers and employees

. Effectively handled conflict resolution; facilitated all employee

relations issues

. Charged with oversight of store's payroll and compensation. Managed

store productivity/HR budget

. Advised employees regarding benefits and compensation

. Conducted new hire orientation, diversity/sensitivity and manager

training

. Facilitated summer Internship Program at Nordstrom Providence Place;

selected to participate in first formal internship program.

. Honored with Nordstrom Opus Recipient award, company's highest

recognition given to manager who exemplifies support, service, teaching

and servant leadership

Human Resource Assistant, NY, NJ, IN (1994 - 1999) Promoted to Human

Resource Manager

Manager / Sales: Cosmetics, WA, NJ (1989 - 1994) Promoted to Human Resource

Assistant

EDUCATION & CERTIFICATION:

BS, Business Management, Lesley University, Cambridge, MA

Certified Behavioral Interviewer, Talent Plus

PROFESSIONAL AFFILIATIONS:

. Society for Human Resource Management (SHRM)

. Woman's Center of Rhode Island- Human Resources Committee Member

. Rhode Island Affirmative Action Professional

. Providence Schools - Mentorship Program, Volunteer

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