Customer Service Sales

Michael L Brown

**** * **** ** * Vancouver, WA **661 u 360-***-**** u *********@*******.***

Objective __________________________________________________________________

Customer Service/Retail Sales

Skills Summary _________________________________________________________

15 years as a customer service representative

Excellent communication skills with customers in store and by phone

Proficient with computerized customer information tracking

Able to multi task and maintain friendly and informative atmosphere

Forklift certified, experienced with loading and unloading, and delivery of product.

Experienced with maintaining inventory and stocking materials.

Resolve customers’ service or billing complaints by performing activities such as

exchanging merchandise, refunding money, and adjusting bills.

Solicit sale of new or additional services or products.

Compute sales prices, total purchases and receive and process cash or credit payment.

Demonstrate use or operation of merchandise.

Estimate and quote trade in allowances.

Inventory stock and requisition new stock

Maintain records related to sales

Prepare merchandise for purchase or rental.

Ticket, arrange and display merchandise to promote sales.

Assisted in the training of new customer service representatives

Employment History ___________________________________________________

Quimby Corporation 10/2004 to 02/2009

Retail Customer Service Portland, OR

ORS Nasco 07/2002 to 10/2004

Customer Service Representative Portland, OR

Vancouver Welding Supply 06/1994 to 02/2002

Retail Customer Service Vancouver, WA

Education _________________________________________________________________

United Electronics Institute Phoenix, AZ

Electronics Technician Certification

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