Customer Service Medical

Candace Glover

*** ** ********* **.

Indianapolis, I N 46231

Home 317-***-****

**************@***.***

CAREER OBJECTIVE

Result orientated individual seeking to leverage extensive background in customer

relations, healthcare, and insurance.

SUMMARY OF QUALIFICATIONS

Customer Relations

*Enthusiastically represented the company by professionally greeting visitors.

*Received numerous accolades and letters of appreciation from customers and visitors.

*Excellent telephone presence and effective interpersonal skills.

*Computer experience includes MS Word (98 and 2000), Excel, Outlook, and Access

*Ability to type documents at a rate of 55 WPM.

*A great problem-solver with great customer service skills.

Critical Problem-Solving

*Ability to grasp thorough understanding of product features to better serve customers.

*Capable of providing efficient solutions that would benefit the company.

*Ability to analyze problems to identify significant factors, gather pertinent data, and

recognize solutions; plan and organize work; and communicate effectively orally and in

w r it ing

*Possess the ability to devised a strategy to overcome a major setback that successfully

enables me to complete a project on time.

E DUCATION

H .S. Diploma, General Studies 2002 Broad Ripple High School

I ndianapolis, Indiana GPA: 3.5

Paralegal Studies-Certificate

Graduation date 5/2011 GPA: 3.0

EMPLOYMENT H ISTORY

Customer Service Representative 2008-Present

International Medical Group

*Provide detailed medical benefit information

*Regularly involved in discussing sensitive information with others, or interviewing by

telephone to gather information.

*Regularly involved in verifying the accuracy of information or the relevance of information

to a problem or a situation.

*Compose wri t ten reports that present facts, findings, logical conclusions, and persuasive

a rguments to aid in correcting poorly processed claims.

I ntake Coordinator 2005-2006

International Medical Group, Indianapolis, I N

* Input demographic information

* P rocess precertification requests from providers and facilities

*Verify Insurance eligibility

* Prepare precertification letters for distribution (via postal/email)

*Request medical information from provider offices

Patient Care Tech PRN 2007-2009

Wishard Memorial Hospital, Indianapolis, I N

* Worked under the supervision of nursing or medical staff to provide basic patient care

*Record vital signs, height, weight, input output, collect and test specimens

*Report and record patients condition and patient t reatments

*Assist patients with their mobility - tu rn and positioning, do range of motion exercises,

t ransferr ing patients to and from wheelchair, assist with ambulation.

* Helped patient with nut r i tional needs - check deliver food t rays, assist with feeding the

patient if necessary

*Collect routine venous blood samples

*Prepare specimens for t ransport to ensure stability of sample

*Transport specimen to the Laboratory

*Perform laboratory computer operations, as needed

Registrar 2003 - 2005

Wishard Memorial Hospital, Indianapolis, In

*Verify insurance information

*Pre-register patients for their appointments

*Processed all general customer service requests.

*Provided backup support to Supervisor

* In teracted efficiently with business customers, providing information and resolving critical

p roblems.

* Involved with all aspects of customer service and order entry including solving problems,

answering questions, and working with customers to ensure fantastic service.

*Provided general office support by typing documents, filing reports, entering data,

ordering supplies, and answering phones.

*Successfully pacified hostile or antagonistic patients and negotiated a mutually agreeable

solution by patiently providing alternatives to reconcile the customer's needs with the

company's objectives.

*Solved customer problems and assured satisfaction.

* Trained in and maintained excellent interpersonal and communication skills that

complement proven creative problem solving capabilities.

*Demonstrated skill in providing excellent customer service.

*Contacted concerned customers to obtain feedback in an effort to better serve them.

TRAIN ING

* M icrosoft Office Specialist - Henkels & McCoy Training Services, 9402 Stouffer Court,

I ndianapolis, I N 2003 - 2003

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