Manager Customer Service

** ********* **., ******, ** ***** ( 617-***-**** (

***************@*****.***

Ashton Antoine

A self motivated and goal-oriented printing professional with several

years of management and reprographic production experience. Positive

track record of demonstrating strong analytical and problem solving

skills, computer proficiency including strong Adobe suite knowledge,

and ability to follow through with projects from inception to

completion.

Experience

Sept. 2009 - ABC Imaging, Inc Boston, MA

Present

Production Manager

Coordinating the day-to-day Work - flow of the shop.

Small and large format production/ binding, laminating, and mounting.

Maintain quality control on all jobs leaving shop.

Analyze and resolve production problems with staff members.

Oversee production on outsourced jobs.

May 2007 - Sept. FedEx Office, Inc. Boston, MA

2009

Assistant Manager

Lead new hire training

Provide positive discipline, Production follow up, implement proper

proofing, Pre-flighting and organize production methods.

Guided team members on up selling and innovative ways to drive

revenue.

Monitor daily operations of stores and team members' performance.

May 2005 - May Labor Ready, Inc. Boston, MA

2007

Staffing Specialist/ Assistant Manager

Recruited positional employees for temporary day labor assignments

Conducted outside and inside service calls to ensure quality customer

service and expand business.

Schedule meetings for shop manager / administer the training of

temporary employees to upgrade their skills for assignments.

Conducted A/P & A/R data to ensure all employees were paid accurately

and on time.

Drove workers to and from different work sites

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Fed. 2003 - May 2005 Allied Security

Boston, MA

Field Officer/Shift Supervisor

Greeted Building employees

Scheduled breaks for co-workers

Conducted security check throughout facility premises.

Secured bank's branches with a physical presence.

July 2002 - Jan. Winn Management Boston, MA

2003

Office Assistant/ Customer Service Representative

Collected rental payments from tenants

Assisted with the application process for potential residents

Made bank deposits, processed A/P and A/R report

Ordered supplies for office use.

Prepared conference rooms for meetings

Software Skills

Proficient with PC and Mac formats and familiar with a wide range of

business applications, including:

Office productivity and collaboration suites (Microsoft Office,

Outlook, Excel, Publisher)

Presentation suites (PowerPoint)

Abode CS 5 Suite (Adobe Photoshop, In Design, Acrobat Professional)

Digitech software ( Oce Reprodesk, Kip Request )

Education

East Boston High East Boston, MA

School

Sept. 1997-June 2001

High School Diploma

Morris Brown College

Atlanta, GA

Sept 2001- June 2002

Business Management Major

Roxbury Community College

Boston, MA

Jan.2003 - May 2004

Business Management Major

References

Oree Rawls: Branch Mgr. Labor Ready 857-***-****

James Benguche: Assistant. Mgr. Labor Ready 617-***-****

Neil Simmons: Boston Shop Mgr. ABC Imaging 617-***-****

Matthew Judd: Center Mgr. FedEx Office 209-***-****

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