Customer Service Management

Scott Ruffin

901-***-****

*********@***.***

Objective

A dedicated young professional with a strong work ethic

seeking an entry level position in the Computer Networking

field.

Technical Abilities

Microsoft Desktop Operating Systems - Installation, configuration, and

management for standalone and network client computers

Microsoft Network Operating Systems - Installation, configuration, and

management of network servers; client-server network administration,

infrastructure administration, directory technologies

Linux Operating Systems - UNIX environments; directories, file, user

account, and device management

Linux System Administration - Setup, configuration, maintenance, security,

and troubleshooting Linux servers

WAN Technology - Application of Wide Area Networks; router configuration

Network Systems - Networking and internetworking service integration,

system management and protocols

Visual Basic - Create multiple forms, arrays; file processing, database

interaction, SQL

Education

ITT Technical Institute, Memphis, TN

Associate of Applied Science, Information Technology- Computer Networking

System

December 2008

Projects

. Setup and configured a WAN Network

. Established user accounts using Windows Server 2003

. Designed a database

Work Experience

2005 - 2009 Kroger, Covington, TN

Cashier

Started as a bagger and promoted to cashier in a short period of

time

March 2009 Directv, Atoka, TN

Technician, Installer

April 2009 - Present Millington Cable, Millington, TN

Computer Technician

Answer the phone to troubleshoot customers computer issues, go out

on calls to troubleshoot, install software and hardware

Duties: Manage financial transactions, and responsible for depositing

cash, and receipts through out the day

Provided three years of customer service while working in various

departments, and cross trained in other departments as required

References available upon request

Contact this candidate