Customer Service Administrative Assistant

MOZETTA D. TISDEL

**** ********* **** *****

Memphis, Tennessee 38115

Home: 901-***-****

Email: **********@***.***

PROFILE: Experienced professional who enjoys working in a fast-paced environment that demands

strong organizational, technical, and interpersonal skills. Confident and poised during

interactions with individuals at all levels. Detail oriented and resourceful in completing

projects. Able to multitask.

QUALIFICATIONS: Administration

•1 Obtained, sorted and organized the delivery of international parcels; completed

export/import logs while following federal customs regulations.

•2 Set up and managed administrative policies and procedures for offices and/or

organizations.

•3 Completed accounts payable and payroll while following company policies,

procedures, methods, and standards.

•4 Developed constructive and cooperative working relationships with others and

maintained them over time.

Customer Service

•1 Practiced the principles and processes for providing customer and personal services

including customer needs assessment, the meeting of quality standards for services,

and evaluation of customer satisfaction.

•2 Performed clerical procedures such as word processing, spreadsheet design,

management of files and records, transcription, and other duties as assigned.

•3 Analyzed information and evaluated the results to proceed with problem resolution.

•5 Resolved customers’ service or billing complaints by performing activities such as

refunding money and adjusting bills.

BASIC KNOWLEDGE Windows XP, Microsoft applications (Excel, Word, Works), office equipment, 10-key by

touch, multi-line phone system, data entry, effective communication, problem solving

PROFESSIONAL EXPERIENCE: SEDGWICK CMS, MEMPHIS,TN 38118 2008-PRESENT

EAGLE GLOBAL LOGISTICS,Memphis,Tennessee

-2007

Customer Service Agent/Dispatch

DHL Express, Memphis, Tennessee 2004 – 2005

Customer Service Agent

DHL Worldwide Express, Memphis, Tennessee 1986 – 2003

Administrative Assistant

The Furniture Center Collections, Memphis, Tennessee 1981 – 1986

Collections Agent

EDUCATION & TRAINING:

BISYS® Virtual University

Series 65 - Uniform Investment Adviser Law (coursework only) 1997

Series 63 - Uniform Securities Agent State Law Certificate 1996

Hamilton High School, Memphis, Tennessee 1967 – 1971

Degree: Diploma

REFERENCES:

Available upon request.

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