Manager Training

ROBERT M. MESA

**** ****** ****** **. ******, CA 92883 Phone: 949-***-**** *******@*****.***

Key Skills Technical and process documentation SPECIALIST

System Integration Experienced Professional Analyst/Technical Writer

Planning

Highly analytical, self motivated individual, specializing in developing detailed and functional

Systems & Software End

documentation for diverse enterprise companies and organizations. Over ten years experience

User Manual Generation

in auditing, and refining processes, as well as developing training programs for implementation

Developing/Deploying

and certification; both technical and non technical environments. Thorough knowledge of

Training and Certification

analysis principles, technologies, and best practices.

Solutions

Product Deployment/

Relevant Experience

Change Management

Regulatory Compliance SAVVIS Security Operations Administrator, 2005 2009

Auditing Communications

Policy and Procedure Regional Security Manager, 2002 2005

Cable & Wireless

Improvement

(AlliedBarton Contractor)

Document Maintenance

Exodus IDC Security Manager, 1995 2002

Customer Solutions

Communications (Securitas Contractor)

Developed skills independently, when organizational goals exceeded existent processes and

Applicable

documentation. Professional Highlights:

Technology

FDIC Related: Developed operating plans(access and escalation procedures) and

Microsoft Windows training documentation, for financial institution clients of SAVVIS, C&W, and Exodus

(MCSE Capable) Communications, in accordance with FDIC guidelines.

MS Office Suite (Through

2007) System Integration Planning: Independently performed pre-emptive study/analysis

Visio of integration impact through metrics analysis, and developed workaround processes to

MS Project ensure business continuity; ultimately released company wide.

SharePoint

Education End-User Manual: Drafted comprehensive departmental Operations Manual,

including usage and data interpretation of all business-critical systems, software usage,

Westwood College

and troubleshooting procedures; later adopted as Exodus Communications Corporate

BS Information

Standard.

Technology Program

4.0 GPA Training: Contributed to creating corporate standardized training and testing

module, as well as provided training for multi-disciplinary employee adherence

certification, covering all organizational control objectives.

Change Management: Composed all-inclusive release plans for strategic rollout

on various platforms; system upgrades, database outages, and new database

management software.

Compliance Auditing: Created and documented procedures for employee audit of

adherence to control objectives, including reporting and corrective action strategies.

Policy and Procedure Improvement: Evaluated efficiency of procedures and root

policies on an ongoing basis, validating and improving as resources and requirements

changed.

Document Maintenance: Identified numerous discrepancies and outdated

information in SAVVIS’ North American IDC Policy, and independently re-drafted it

for submission.

Customer Solutions: Drafted/revised IDC Operations portion of SAVVIS’

Customer Guide, to provide adequate reference material for clients.

References Available Upon Request

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