Customer Service Manager

Steven Fowler

*** ****** ****** *********, ********** 92024

760-***-****, **************@*****.***

Skills Summary

Skilled manager with creative, innovative approach to managing staff, generating teamwork and improving customer

service. Proven track record of low turnover, low overtime, high retention rate and high profit.

Employment

Mount Vernon Country Club, Golden Co. Food & Beverage Manager, 2008-2010

Responsible for managing all front house staff including: reception, wait staff, bar staff, and cleaning crew.

Organized, staffed, and operated all member events at the club. Events ranged from 1,500 people on holidays to 200

people for concerts and comedy shows.

Worked closely with the marketing department to increase member retention through development of new menus and

events.

Met budget expectations placed on labor and equipment through training a more efficient staff and dedicating myself

as a working manager.

Improved inter-department relationships and communication by setting higher standards and developing trust between

department heads.

La Costa Glen, Carlsbad, CA. Dining Room Manager, 2004-2008

Responsible for managing staff of 65+ employees. Handled hiring, scheduling, training, and performance reviews.

Improved the appearance and skill level of the dining room staff through training and overall supervision.

Essential role in overcoming challenges faced by management team. Reduced high turnover rates, improved staff

understanding of five-course meal service, and developed lasting relationships with residents within the community.

Awarded Employee of the quarter and employee of the year for 2006.

Cardiff Seaside Market, Cardiff, CA. Assistant Catering Director, 1998 - 2004

Assisted in planning and coordinating catering events.

Worked with the Director to create catering menu and improve food presentation.

Responsible for training and developing the customer service skills of the staff.

Personal

I have a positive approach to managing staff that is focused on raising employee commitment and dedication

to customer service.

Able to develop skills necessary to excel when faced with a new challenge.

Work well under pressure and can adapt when a situation requires.

Contact this candidate