Customer Service Manager

FRANK J. ALEXANDER

**** ********* ******

Fort Myers, FL 33919

Phone: Home 239-***-**** ? Cell 239-***-****

***************@*******.***

Qualifications:

. Ten+ years experience in many aspects of shipping/receiving,

warehouse management and organization, traffic management, inside

and outside sales, inventory control and employee supervision

. Familiar with Microsoft Windows (all versions)

. Working knowledge of Word and Excel; QuickSell 2000 Manager;

QuickBooks

. Excellent math and communication skills

. Detail-oriented; observant; analytic

. Excellent problem-solving skills

Employment History

2003-present Self-employed - computer repair/debugging, custom builds

and sales

2008-2009 Armor Locksmiths, Fort Myers FL

Retail Sales/Front Counter/Inside & Outside Locksmith:

Responsible for walk-in customer service in a very busy, high

volume shop servicing residential, commercial and automotive

customers. Heavy customer interaction on a daily basis.

Experienced with master-key systems, high-security lock hardware

and systems, commercial lock hardware and automotive

locksmithing. Rekeying locks, repairing hardware, key-cutting,

and hardware modification. Receiving and merchandising

inventory. Going onsite to customer locations and bidding large

projects.

2004-2007 Myerlee Park Homes Condo Assn., Fort Myers FL

Maintenance Manager (part-time): Maintenance Manager (part-time):

Basic hands-on maintenance and repair of irrigation, plumbing,

electrical, swimming pool and A/C systems. Interact with

vendors as necessary for more involved repair and preventive

maintenance. Keep maintenance records, schedule preventive

maintenance and prepare periodic status reports for BoD

meetings. Familiar with ADA regulations and compliance. Heavy

interaction with unit owners.

2003. Healthcare Realty Services, Fort Myers, FL

Maintenance Engineer: Responsible for general upkeep and

maintenance of 4 large medical office buildings; extensive

interaction with vendors as necessary to complete more complex

projects. Familiar with ADA regulations and compliance.

Performed monthly safety checks and tests. Heavy customer

contact. On call 24/7 every other month.

1997-2001 Koons Locksmiths, Fort Myers, FL

Front Counter/Retail sales: As shop locksmith, responsible for

walk-in customer service in a very busy, high volume shop

servicing residential, commercial and automotive customers.

Heavy customer interaction on a daily basis. Experienced with

master-key systems, high-security lock hardware and systems,

commercial lock hardware and automotive locksmithing. Rekeying

locks, repairing hardware, key-cutting, and hardware

modification. Receiving and merchandising inventory.

1996-1997 Broadway Locksmith, Seattle, WA

Shop Locksmith. Duties as stated above.

1995-1996 Washington Sign Co., Redmond, WA

Production Supervisor for screen printing operation. Supervised

order fulfillment staff of five people; packing & shipping of

finished product to customers in northwestern U.S. Position

also involved final QC inspection of company product before

shipping.

1994-1995 Certified Tape & Label, Worcester, MA

Warehouse Manager & Shipper/Receiver for wholesale grocery-label

mfg. company. Order fulfillment; packing & shipping of finished

product to customers in eastern U.S. via USPS, UPS & LTL

carriers. Worked with production manager to expedite time-

sensitive deliveries.

1993-1994 Stone & Berg Wholesale Lock Hardware, Worcester, MA

Inventory Clerk: Order fulfillment; packing & shipping of

customer orders to northeastern U.S.; inventory control; vendor

returns.

1991-1993 Self-employed locksmith.

1985-1991 Davis Publications, Worcester, MA

Shipper/Receiver for art-education textbook and magazine

publisher. Order fulfillment; traffic management; packing &

shipping customer orders throughout U.S. and Canada. Routinely

met or exceeded delivery deadlines for time-sensitive shipments.

Heavy interaction with vendors: USPS, UPS, FedEx, LTL and TL

carriers; inventory control; ordering of supplies and capital

equipment as needed to run the department. Experience in

negotiating rate discounts with carriers. Inbound, outbound,

and third party/drop-ship routing responsibilities from the

printers to customers and warehouse. Bulk mailing of company

magazine to new and renewal subscribers. Supervision of three

employees.

Education:

. Worcester (MA) State College, two semesters Intro Accounting (post-

grad).

. American International College, Springfield MA. B.A. Political

Science, B.A. History. Alpha Chi Honor Society.

. West Springfield (MA) High School, College Prep course.

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