Customer Service Manager

Beatriz Marquez

**** ********* **, ******* ** ***84 Email: *************@*****.***

OBJECTIVE: To obtain a position as a Manager Trainee in a facility where I

can use my interpersonal skills.

o Detail oriented, organizational and communication skills

o Interpersonal and Analytical skills

o Honest, loyal, and respect high level of confidentiality

o Ability to follow instructional and work well independently as well as

with others

o Successfully handle difficult clients in a professional manner

and work well in a high pressured environment

o Posses strong work ethics such as being punctual and productive

o Perform well without constant supervision

o Practice the right attitude towards coworkers and my job

responsibilities

o Posses confidence and determination to get any job done

o Fast learner and a competitive trainer

o Read, write and fluently speak Spanish and English

EDUCATION Memorial High School West New York, NJ 1994

EXPERIENCE

UPS Operations Manager Specialist Secaucus, NJ 11-2006 to 05-

2008

*Customer Service/Dispatch Department that consist of 40 drivers.

*Arranged pickup and delivery at customers earliest convenient.

*Dealt with Loss and Prevention of packages,Used a special scanner

called a Diad to keep track of packages.

*Loaded up trailers for delivery.

BJ's Wholesale Sales Associate North Bergen, NJ 05-2008 to 06-2009

*Sold memberships business to business for a wholesale club .

*Trusted with large amounts of membership funds in cash, credit cards and

checks.

*Respected my coworkers territory but diligently worked mine.

*Persisted in returning with unavailable customer and gain additional

members.

US Census Enumerator Houston TX 04-2010 to 6-2010

*Conducted house to house questionnaires.

*Adjusted my techniques when instructed by my team leader at our meetings.

*Kept up with a vast amount of paperwork that had a daily deadline.

*Never lost a questionnaire and completed every possible case on a timely

manner.

*Abided to my confidentiality code and never disclosed any data to anyone

who didn't need to know.

References available upon request

Contact this candidate