Customer Service Manager

Location:

Posted:

September 17, 2010

[Phone number]•[E-mail address]

[Your Name]

Calandrea Johnson

Personal Statement

I am an energetic, loyal, and orderly individual who has the diversity to succeed in any environment. Although I

have extensive experience in the customer service and clerical based industries, I strive to attack new skills and

challenges. I am looking for an employer that will allow me to give them the best I have to offer in skills and

qualities while also allowing me to grow and excel as an individual.

Experience

Aug. 2008-Present 30hrs

Applebees(QRC) Ridgeland,MS

Bartender/Key hourly manager

Provide a friendly atmosphere that ensures great customer service

Manage a small group of people to maintain order in a sometimes hectic environment

Multitask several duties at once

Upsell menu items to help raise customer spending

Help monitor and count inventory to help obtain the company budgets on a weekly basis

April 2008-Sept. 2008

40hrs Comp-U-Doc Vicksburg,MS

Dental Assistant

Take X-rays, then chart and translate them onto patient files

Answer phones and schedule appointments

Make insurance claims and collect payments

May 2007-Aug. 2007

40hrs 82nd Training Grp/Air Force/Civ. Summer Hire Sheppard AFB, TX

Data Entry Specialist/Secretary

Translate information from military files onto the computer

Answer phones and take messages

Help organize and attend military functions

Education

Aug. 2004- May 2008

Alcorn State University Lorman, MS

Bachelors of Science in Psychology

Independent Research and Studies student; awarded opportunity to present personally, obtained

research in New Orleans Multi-Cultural Research Convention.

References

References are available on request.