Customer Service Sales

Location:

Posted:

September 17, 2010

Latdavone Hockenberry

Fort Collins, CO 80525

abjzoh@r.postjobfree.com

Objective

Position as an Airport Customer Service

Abilities

** ***** ** ******** *ervice. Excellent written and verbal communication skills with an eye for detail.

Extremely productive in a high volume and high stress environment. Self starter with a can do attitude

Employment History

Delta Baggage Operation Call Center

2009-2010 Delta Airline, Augusta, GA

Handle incoming call from passengers. Answered an average of three hundred passenger calls in a day

through the call center queue for passengers inquire about delay, lost, and damage bags. Using Delta’s

techniques and procedures to help locates passenger bags.

Airport Customer Service

2008-2008 American Eagle, Savannah, GA

Assist passengers with check-in, baggage service, reservation, boarding gate, reissue ticket, and answer

question that passengers concern.

Airport Customer Service

2000-2008 Express Jet Airline, Savannah, GA

Assist passengers with check-in, baggage service, reservation, boarding gate, reissue ticket, and answer

question that passengers concern.

Reservation Sales Agent

1997-2000 Delta Airline, Atlanta, GA

Handle incoming domestic and international call from passengers regarding reservation including

booking, changing, seat assign, and answering question about delta products and policy inquire from

passengers.

Education

Certificate in Travel and Tourism, 1997

Executive Travel Institute, Atlanta, GA

Associate Degree in Social Service, 1993

Monroe Community College, Rochester, NY

Bachelor Degree in Business Management, still in progress

University of Phoenix, Fort Collins, CO

Reference

Available upon request