Customer Service High School

* ****** ****** *****

Wethersfield, CT 860-***-****

***** *-****

lovelyc0823@yahoo

.com

Crystal Johnson

Professional Seeking challenging positions that will effectively

Objective utilize acquired expertise and experience. Desire a

position with growth and advancement potential.

Dynamic Motivated Professional with more than

Summary of seventeen years of experiences in a variety of work

Qualifications environments. Consistent track record for meeting

and/or exceeding goals and deadlines

Expertise in Microsoft Office suite, design,

management, project oversight, inventory/cost

controls, and strategic planning

Experienced in Computer Operations, analysis,

documentation, customer service, staff supervision/

training, organizational profiling, and management

of special projects

Demonstrated ability to develop, build, and

maintain critical relationships involving clear

communication, persuasion, and diplomacy.

Quick Study with an ability to easily grasp new

ideas, concepts, methods and technologies.

Energetic and self-motivated team player.

Excellent administrative, interpersonal, intuitive,

technical, and leadership skills. Proven ability to

work efficiently in both independent and team

environment.

Technical Skills The Hartford Insurance Group Bloomfield, CT

Senior Computer Operator

Machine/Manual Skills

Technical Training Skills

High proficiency with Xerox, Oce, STK impact, and

Kodak Microfiche imaging devices.

High proficiency with JES3, Flexserver, and EMTEX

VIP print solution applications.

Professional 1984- Present The Hartford Insurance Group

experience Bloomfield, CT

Senior Computer Operator

Maintain, prioritize, and control the flow of data

from production jobs in order to produce

appropriate output.

Maintain payroll checks, proof of insurance cards,

and other production data output.

Provide training and support for other members of

the output team

Indentify production jobs in print queue; indentify

appropriate devices to produce the daily output.

Execute job through the entry terminal/console

commands.

Monitor jobs during correction activities.

Problem resolution for hardware problems.

Train and orient new employees in the unit.

Report problems to print vendors for

troubleshooting

Setup and testing of print devices

Utilize mainframe and Flex servers spooling

application for production output.

Summer Job

4/02- 8/04 The Caring Connection:

Passenger Transportation

Windsor, CT

9/05- Present Wethersfield Public School

Wethersfield, CT

ESL Program ( English as Second Language) Teacher's

Assistant

Helped with classroom assignments

Read books to students

Volunteer 6/08- 8/09 Hartford Board of Education

Work Finance Department Hartford, CT

Open mail daily and distribute to staff

Filed payment invoices daily

Answered phones daily

Daily deliveries to City Hall of invoices and

payment vouchers

Called Vendors to verify information as needed and

follow-up on status of invoices.

Education 9/79 - 6/82 Hartford Public High School,

Hartford, CT

Diploma

1/2010- Present Manchester Community College,

Manchester, CT

Pursing degree in Multimedia Studies

Contact this candidate