Customer Service Management

Sharon Kay Agass

**** **** ****** *-** ? Lancaster, CA 93536 ? ***********@***.*** ?

661-***-****

OFFICE ASSISTANT/CUSTOMER SERVICE

~ Dedicated administrative professional with superior work ethic ~

. Outstanding communicator, delivering exceptional service to both internal

and external customers.

. Flexible individual, easily adapting to new procedures while thriving in

fast-paced work environments.

. Positive personality, fostering team-oriented work atmosphere.

. Proficient in Excel, Word, Works, and Reynolds & Reynolds accounting

software.

. Skilled in operating multi-line phones, paging systems, ten key

calculators, faxes, copiers, mail machines, and scanners with typing

speed of 45 WPM.

Professional Experience

Temporary Staff Member

AMERICAN WAY MANAGEMENT, Lancaster, CA 2010-present

DR. BRIT SMITH, M.D., Lancaster, CA 2009

Hired on temporary basis to support general practitioner's office,

interacting constantly with patients while answering telephones and

accepting payments for services. Assisted in inventory management for

5,000 square foot retail store.

. Praised by supervisors for exceptional work ethic and reliability in

work performance.

. Exhibited strong time management and organization skills while

performing daily duties.

. Interacted successfully with individuals from diverse cultures and

socio-economic backgrounds.

Cashier/Corporate Office, Applied Incentives

LAFONTAINE AUTOMOTIVE GROUP, Highland, MI 2006-2009

Led department handling money transactions for service, parts, and

automobile purchases within dealership representing four automotive brands.

Opened safe, balanced transactions, and batched out credit card machine

each day. Coordinated GM incentive program, applying for incentives on

behalf of customers and tracking outcomes to ensure all parties received

payment. Trained four employees in office procedures and customer service,

promoting team-oriented approach to work. Processed mail for all

departments.

. Acknowledged by owner for friendly, outgoing personality with calm

demeanor to diffuse difficult situations without involving management.

. Organized department's move to new "green" facility, ensuring minimal

disruption of service.

. Recognized for 100% accuracy in balancing transactions totaling

$80,000 per week on average.

Product Demonstrator

CLUB DEMONSTRATION SERVICES, Brighton, MI 2004-2005

Marketed both food and non-food products to Costco customers. Prepared and

dismantled station daily.

. Consistently met sales expectations by promoting product features and

benefits.

Education

Business & General Studies (one year)

ANTELOPE VALLEY COLLEGE, Lancaster, CA

Community Involvement

Volunteer, Amigas Domestic Violence Shelter, Lancaster, CA

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