Technician Software

**** **** ** *** . ******, MS. *****

Phone 601-***-**** . E-mail **********@*******.***

Michael B Owens

Objective

To obtain a position with your company

Awards and certifications

I have the following awards: Tech of the Quarter,

First Quarter 2005.

I have the following certifications: A+, MCP

including Windows NT Workstation, Server, Server in

the Enterprise, and various HP printer and laptop

hardware certifications.

Education

2001 - 2005 University of Phoenix Phoenix, AZ

Bachelor of Science in Information Technology

Core Classes: Studies include Project Planning,

Programming Concepts, Java, C++, Database

Management, SQL, Network and Telecommunications,

Windows, Web Design, and Business Development.

General Classes: Studies included Basic,

Organizational, and Personal Psychology,

Communication and Writing Skills, Ethics,

Astronomy, Human Nutrition, Critical Thinking, and

Mathematics.

1995 - 1997 Louisiana Technical College Bogalusa,

LA

Diploma in Basic Electronics and Computer

Technology

Computer Technology: Studies include MS-DOS,

Windows 3.1, Windows 95, Windows NT, Internet

Explorer, Netscape Navigator, Lotus Notes, P.C.

Troubleshooting, Servicing, and Upgrading,

Conventional and Laser Printers, Networking, and

Monitors.

Basic Electronics: Studies included Semiconductor

Devices, Electronic Circuits, Physics, Digital

Electronics, Microprocessors, Data Communications,

and Laser Technology.

1989 - 1993 Bogalusa High School Bogalusa, LA

Diploma in General Studies

Professional experience

2006 - 2010 Computer Solutions Summit, MS

Owner, Operator, Technician

Duties Included: Owned and operated computer

business. Sales contracts, 24 hour support, camera

systems, designed and built 2003 Server platforms

and workgroups from the ground up. Designed and

built wireless and Ethernet networks using managed

and unmanaged switches along with routers and

access points for many different locations and

types of businesses. I also repaired many home

products such as computers, home networks, and

camera systems with remote viewing.

1999 - 2006 United Parcel Service Magnolia, MS

SR. Computer Technician

Duties Included: Project management, administration

of a Windows NT, 2000, and Novell networks, tape

backups, user permissions, printer configurations,

file management, configurations for Ethernet, Token

Ring, and wireless networks.

Responsibilities also included training and 24 hour

support for internal and external customers,

management at all levels with any technical or

software needs. Software installs and support for

Windows NT, 2000, XP, 95, 98. Ms DOS, and OS2

servers and workstations with programs such as

Office XP and 2003 Professional, Outlook, Word,

Excel, Access, PowerPoint, NetOp Remote Control,

Ghost Imaging, 3270, AS400, and several other types

of specialized software and web based applications.

Hardware support and upgrades for Compaq, Dell, IBM

servers, laptops, and desktop computers. Support

for Cisco routers and switches, along with Symbol

access points, wireless devices, and Blackberries

in the district office along with two package

centers and external customers in the surrounding

area with little or no supervision.

1998 - 1999 Corporate Staffing Resources

New Orleans, LA

Computer Technician

. Subcontracted to Mobile Oil for the purpose of

standardizing and upgrading computers. Duties included

memory and hard drive upgrades for laptop and desktop

computers, installation and support of Windows NT, Office

97 Professional, 3270, and various other types of

specialized software.

. Subcontracted out to Bank One for the purpose of Hardware

and software support along with upgrades for desktops and

laptops in a Novell environment using software such as

Windows 95, Office 97 Professional, Lotus Notes, 3270,

and setup network printers. Other duties included

coordinating projects and new installs.

1997 - 1998 Tek Systems

New Orleans, LA

Computer Technician

. Subcontracted to Vanstar Corporation. Duties included

hardware and software support on laptop and desktop

computers, LaserJet Printers, and Servers. Other duties

included maintenance and service contracts in the

Southeast area of Louisiana and Southern Mississippi.

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