Customer Service Representative

Virginia J. Miller

**** ******** *****, *******, ** 48174

734-***-**** (home) ************@***.***

Qualifications: Experience providing administrative and customer service

support

Capable of meeting deadlines, critical and analytical thinking,

team player, strong work-ethic, willing to travel

Work Pro Trans International, Belleville, MI, 2007 to present

Experience: Service Center Representative

Direct material handlers on a daily basis

Provide customer service; resolve complaints

Prepare manifests for deliveries and reports

Process freight to Canadian customers

Resolve OS&D area and missing paperwork issues

Cequent Towing Products, Plymouth, MI, 2006 to 2007

Customer Service Representative

Input automotive aftermarket parts orders into database

Prioritize orders to meet shipping deadlines

Provide customer service; resolve complaints

Serve as System Administrator to web ordering site

Snelling Personnel Services, Livonia, MI, 2006

Short term assignments in data entry and customer service

Cequent Towing Products, Plymouth, MI

Market Strategies, Livonia, MI

Independence Air, Romulus, 2004 to 2006

Customer Service/Ramp Agent

Provide ticketing, reservations, boarding and gate

information for passengers

Assist special needs passengers

Handle all aspects of baggage services

Enforce safety policies and procedures for aircraft and

station

Provide customer service; resolve complaints

chemistri Advertising, Troy, MI, 2002 to 2004

Business Manager

Develop and monitor budgets for capital expenditures (average

10 per year over $10K each)

Develop and monitor budgets for Services and IT departments

(over $1 million)

Purchase office supplies, fulfillment items, specialty

envelopes and binders

Negotiate leases for equipment used in facility

Generate and audit purchases orders, negotiate contracts

chemistri Advertising, Troy, MI, 1995to 2002

Print Production Assistant

Manage various print jobs to keep within budget, job

specifications, and fulfillment

Interact with publications regarding contracted media

advertising

Monitor equipment and supply inventories

Monitor budgets for Services and Print Production departments

Education: Master of Arts Organizational Management

Spring Arbor University

Bachelor of General Studies

University of Michigan - Dearborn

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