Customer Service Manager

Leroy M. Jackson

**** ********** ******, *****, ** 34761

321-***-**** *******@*****.***

Summary

A competent highly motivated individual with strong customer service experience

•

Highly experience individual who gets things done within the appropriate time

•

Skilled at working in a fast paced environment and excellent at multitasking

•

Accustomed to working independently in positions that demand unquestionable integrity

•

and trust

Objective

Responsible position with a company that recognizes rewards for performance and results. The

opportunity to work for a company that focuses on providing excellent customer service and

meeting customers’ needs.

Education

August 2007 Present

Currently pursuing an Associates in Science Degree for Computer Programming and Analysis

Valencia Community College, Orlando, FL

Current G.P.A. 3.00

Career History & Accomplishments

Manager, Shawn’s window Tinting.

Monitor the daily operations for tire and tint shop. Communicate with customers to guarantee that

their needs are met.

Process customers’ orders

Assist customers in deciding best materials for their vehicle while constantly guaranteeing that

their costs remain low

Interact with customers on a daily basis to promote a friendly service oriented environment

Train incoming employees on customer service

2008 Present

Overnight Stocker, Wal Mart Corporation

Worked the night shift as part of the team to help with the delivery of goods and the stocking of

shelves

Assisted customers in locating merchandise

Constantly promoted cooperation with other team members to guarantee that merchandise was

stocked properly and timely

Assistant Manager, Nationwide Furniture Warehouse, Inc.

Promoted from warehouse associate to Assistant Manager within 2 years of start date. Commission

based sales position where hard work led to top sales throughout the Southeast region. Processed

and deposited cash receipts.

Received certification from customer service and sales training class

Made collection calls to customers with outstanding accounts

Interacted with customers on a daily basis in choosing merchandise

• Processed paperwork for inbound and outbound shipments

Other Skill: I have

previously completed a

40 hour “D" LICENSE

TRAINING Class, and I

am certified to work as

an unarmed security

guard officer.

Excellent computer skills, MS Office Suite

References provided upon request

2005 2008

2002 2005

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