**** ********* ***. ****: 956-***-****

Laredo, Texas 78040 Cell: 956-***-****

E-mail

abjysq@r.postjobfree.com

m

ELSA S. GARZA

Summary of qualifications Dependable, hard working, Division of and

2003- 2008 LNB, A energetic Compass Bank

efficient with Texas

Laredo, extensive experience as a

Specialist Clerk II, Customer Service and

Wire Transfer Representative, ARep I learner

Telephone Banking quick

who can adapt to change easily, has positive

attitude, and exceeds all expectations. Known

Provide excellent timely customer service with

for having an accurate eye for details and

telephone etiquette..

ability to work well under pressure with

minimal supervision., strong and efficiently all within 24

Respond promptly ability to

hours receiving emails

Identify analyze and solve problems. Special

skill and personal qualities include: customer on direct

Responsible for setting up

deposits

Training

Reviewed all the pay online payments that have a

Supervision delay

20 day

Resolved client’s ATM issues through extensive

research and providing exceptional customer

satisfaction

Professional experience

1991-2003 Laredo

National Bank Laredo Texas

Wire Transfers/Specialist II

Same job position as in 1983-1987,

However, Fed upgraded their equipment

and learn a more sophisticated and

complicated method of Fed Wire

Telex and Fed Operator

Processed incoming, internal, peso and foreign

wire transfers

Processed an average of 60-100 minimum data

entry for outgoing wire transfers

Mexico Bank duties, researches and permanent

files

Researched and assisted customers with issues

pertaining to wire transfers

Helped in ordering and dispersing office supplies

and maintained highly complex customer files.

1989-1990 Neel Title Company Lare

Specialist Clerk/Policies

Performed quality review of all Title polices to verify that documents

completed and all information accurate.

Assisted in preparation of taxes and verified if taxes were up t

property

1983-1987 Laredo National Bank, Lared

International Department/Wire Transfers

Expedite any client request

Responsible for incoming, internal, peso and foreign wire transfers

Processed an average of 30-60 minimum data entry for outgoing wi

Researched and assisted customers with issues pertaining to wire t

Helped in ordering and dispersing office supplies and maintained

files.

1979-1982 Laredo National Bank Lar

Check Order /New Accounts

Assisted customers with new check order after a new account was

Place around 150 re-orders of checks daily

Balanced Deluxe invoices

1974-1978 Laredo National

Bank Laredo, Texas

Bookkeeping Department

Back-up supervisor

Handle clients’ inquiries regarding account

balance, transfer of funds, allocation changes and

personal data.

Performed office procedures in the everyday

running of chargeback’s, stop payments, returned

items and check for signatures on large items

Filed and mailed over 250 bank statements for

personal and commercial accounts

Mail Teller clerk-received and performed an

average of 50 to100 mail deposits daily for credit to

customer accounts

Mexican Bank Representative, kept a ledger

balance and mail out bank statements daily.

Contact this candidate