Customer Service Human Resources

SHERRY DIJOHN

*** **** ****** *** *****

Palisades Park, NJ 07650 2043

201-***-**** ********@*****.***

RECONCILIATION SPECIALIST

Self motivated team player dedicated to excellence in client service. Offering back office experience in finance

and retail. Comprehensive knowledge of financial operations and processing. Strong business acumen and

customer service aptitude. Well organized and proficient at multitasking and prioritizing. Detail oriented,

accurate and focused. Computer skills include working with mainframes, cash management applications

(ITeleCash), Microsoft programs (Word, Excel, Outlook and PowerPoint) and Internet savvy.

AREAS OF EXPERTISE

Account Reconciliation Records Examinations Bank Reconciliations Operational Audits

Wire Transfers Lock Box Bank Deposits Customer Service

Reconciliations

Cash Reconciliations Share Reconciliations

Payroll Records Compilation Record Keeping Customer Retention

Payment Monitoring & Record Accuracy Data Integrity Data Entry

Verification Verification

PROFESSIONAL EXPERIENCE

AFFILIATED COMPUTER SYSTEMS, Totowa, NJ 2005 to 2008

Reconciliation Analyst/Accountant

Conducted up to 20 daily verification and reconciliations for 401(k) high market client plans. Processed

reconciliations using records and trust statements. Reviewed plans and provided assistance to colleagues.

Participated in conference calls with SBU (Special Business Unit) team, auditors and clients to discuss

reconciliation reports. Assisted SBU in addressing and correcting out of balance open items to reduce

financial exposure. Recommended best practices to SBU Managers and recordkeeping team to reduce financial

exposure and expenses. Prepared and distributed asset and clearing reconciliation reports. Generated open

items reports and distributed to management. Followed up to ensure open items were resolved and escalated if

necessary. Verified lockbox contents including check deposits and supporting documentation. Maintained and

distributed lockbox reports. Verified and released wires submitted to fund trust for deposits made into lockbox.

MELLON HUMAN RESOURCES/INVESTOR SOLUTIONS, Ridgefield Park, NJ 1996 to 2004

Senior Dividend Specialist (1998 – 2004)

Coordinated cash dividend payments for select client accounts. Served as liaison to 25 Fortune 500 clients.

Determined funds for disbursement and ensured client satisfaction. Partnered with The Depository Trust

Company guaranteeing proper allocation of broker funds. Audited incoming/outgoing payment checks.

Coordinated efforts with mail service ensuring production and timely mailing of shareholder dividend checks.

Final payment reconciliation to ensure funds requested were properly disbursed.

Securities Processor (1996 – 1997)

Oversaw processing of all incoming securities. Administered correspondence for internal departments.

Maintained files and archive systems.

• Recipient of Employee Service Award (May and December 2001).

Recipient of Outstanding Contribution Award (1999).

•

CLOTHES ENCOUNTER, Paramus, NJ 1989 to 1996

Store Manager

Administered all facets of daily operations including customer service, merchandizing, inventory control, cash

reconciliation and scheduling. Supervised up to 12 Sales Associates. Contributed to performance appraisals.

EDUCATION High School Diploma – LIONS ACADEMY SARASOTA, FL.

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