Customer Service Data Entry

RHONDA RAYLE

*** ***** **, ******* ** *****

417-***-****

*******@*****.***

SUMMARY OF QUALIFICATIONS

• Extensive customer service training and application, both face-to-face and on the phone, in a

wide variety of settings.

• Possess a real enjoyment for learning new things, and do so easily and with enthusiasm.

• Consistent use of attention to detail to ensure accuracy and full completion of tasks.

• Proficient on general office equipment, including multi-line phones, copier, fax and scanner.

• Proficient with Windows and Microsoft Office (Outlook, Word, Excel and Publisher.) Some

experience with PowerPoint. Ability to learn new software programs quickly.

• Recently-tested typing speed of 75 wpm with 97% accuracy. Ten-key speed currently

untested, but used frequently in a work environment.

• Strong sense of organizing and prioritizing to meet deadlines and create an efficient workflow.

• Successful collaboration with various personality styles to ensure a positive working

environment, contributing to the creation of a cohesive team.

• Proven ability to maintain complete confidentiality of customers and work transactions.

RELATED EXPERIENCE

Chiropractic Assistant, A Family’s Place Chiropractic Branson, MO 8/04 – 7/10

• Created office forms and letters in MS Word, Excel, Publisher, PowerPoint.

• Performed basic accounting, to include income, expenses and receivables.

• Scheduled, greeted and checked-out patients; resolved patient concerns.

• Completed Insurance coding, filing, tracking and claim resolution.

• Organized patient billing and account resolution.

• Tracked and completed paperwork for multiple business licenses, taxes and permits.

• Tracked supplies and inventory.

Software Trainer, NovaStar Financial Inc Kansas City, MO 10/01 – 4/04

• Wrote, edited, printed, and distributed written software training materials.

Data Entry Clerk, Internal Revenue Service Kansas City, MO 4/01 – 10/01

• Data entry of tax form information while maintaining strict confidentiality and speed/accuracy

standards

Clerical & Admin Assistant, Temporary Agency Placements Springfield, MO/Kansas City, MO

• Full spectrum of administrative support, including straight data entry, resolving customer

concerns, catalog order entry and customer service, word processing (both written and audio

dictation), CEO administrative support and multiple special projects.

EDUCATIONAL BACKGROUND

B.S. in Business Management, Missouri State University, Springfield, MO

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