Customer Service Quality Assurance
Resume:
Bambi Lee Harper
**** *. ***** ***** *****, Sioux Falls SD 57106
***********@***.*****.***
KAJ Enterprises LLC, Sioux Falls, SD 09/09 - 09/2010
Position held: Personal Assistant to the Executive Director of Sales
and Marketing Executives of Sioux Falls, Inc.
. Assist with creation, coordination and facilitation of monthly
meetings and special events for SME's
Executive level Sales and Marketing membership. Events which include
Sunrise Seminar, Youth Benefit Auction, DSMA award presentation for
South Dakota Sales and Marketing Executive of the Year, and
the Sioux Falls Women in Business event.
Adecco Staffing, Sioux City IA for Scott's/Miracle-Gro Company 04/09-
Present
Position held: Seasonal Retail Sales Merchandiser and Product Counselor
Provide recommendations and product knowledge to both consumers and retail customer
associates
Merchandise Scotts products by executing seasonal resets, restocking shelves, racks
and displays,
cleaning and facing product.
Wells Fargo Bank, NA Held 4 Positions for 2000-2009
Payment Servicing 09/00 - 02/09 Wells Fargo EFS, Sioux Falls, SD
. Perform a variety of tasks including: Reviewing incoming
documentation, Entering transactions into CRT/PC Access databases,
Research and Correction of Misapplied payments, Research and
Resolution of complex customer issues using multiple resources,
. Preparation and Updating of Procedural materials.
. Work with general supervision exercise judgment within established
guidelines.
. Responsible for a high degree of accuracy and production standards.
Application Reconciling 12/04 - 9/06 Wells Fargo Services Sioux Falls, SD
. Handling of critical calls from Bankers, Banker Connection, Resolution
and Support team, and other WFS departments.
. Perform a variety of tasks including: Reviewing incoming
documentation, Entering transactions into CRT/PC (access) databases,
Balancing of General Ledger accounts for entire states of stores as
assigned, Research and Resolution of complex customer issues using
multiple resources, Prepare, edit, distribute and correct specialized
and complex documents,
. On the Spot Award September 2005
Compliance/Name & Title Quality and Escalations 12/03 - 12/04 WFS Sioux
Falls, SD
. Quality Assurance of Name & Title, Compliance Review, and SQN
Signature Delete workbenches.
. Handling of critical calls from Bankers, Banker Connection, Resolution
and Support team, and other WFS departments.
. Quality Assurance of Technical Exceptions to be disbursed to Branch
Locations daily.
. On the Spot Award September 2004
Name and Title Specialist 9/00 - 12/03 WFS Sioux Falls, SD
. Compliance and input of documentation from faxes, workbench, and gold-
bag.
. Promoted to Operations Processor II in December 2001.
. Nominated for Service Excellence 2002 and 2003
. On the Spot Awards February, May, and August 2002
Technical Work Experience 1995-2001
Night Computer Operator (part-time) 3/00 - 7/01 Central Plains
Clinic Sioux Falls, SD
AS400 Operator/PBX Administrator 8/98 - 7/00 City of Sioux Falls
Sioux Falls, SD
Mainframe Operator and CSR 8/95 - 8/98 SuperValu Inc.
Fargo, ND
Inventory Control/Production Assistant 8/88 - 9/95 RDO Specialty
Foods Fargo, ND
Education and Certifications
Currently attending National American University
Sioux Falls, SD
Pharmacy Technician Program - Expected Graduation 06/2011
Fall 2003-2007 USDSU
Sioux Falls, SD
Began course work requirements to achieve BA in Business Administration
Fall 2004-Spring 2005 Spanish101
Spring 2001 Southeast Technical Institute
Sioux Falls, SD
Customer Service Training Certification
Spring 2000 Baypoint Innovations
Chicago, IL
Centigram Voice over IP Administration Certification
1996-97 Interstate Business College
Fargo, ND
Accounting / Business Management
1986-88 Northwest Technical College
Alexandria, MN
Diploma degree in Business Management
Personal and Professional Qualifications
. Familiarity with Microsoft Office products via On the Job experience
and classroom training starting with Windows 3.1 and currently Office
2007.
. I am self motivated with leadership, time management, organization, and
problem-solving skills.
. I have proven ability to learn new challenges without difficulty, work
extremely well under pressure, and can prioritizes and coordinates
workflow effectively and efficiently.
. I also have excellent clear, concise, and effective oral and written
communication skills, telephone etiquette skills, and customer service
skills.
. I was Co-Owner/Operator, Detail Cleaning Solutions LLC from 07/2006-
05/2009.
Client was Southeast Housing Foundation, Sioux Falls, SD. We cleaned
and maintained common areas of the apartment complexes housing
Southeast Technical Institute students.
Contact this candidate