Crystal Reports Customer Service
Resume:
Curriculum Vitae
Mark Baker, P.Eng.
Vector Computer Consulting
Mesa, AZ 85207
******@********.***
Objective:
To obtain a contract position as a Crystal Reports Consultant
Highlights of Skills:
Proficiency in:
. 16 years as a Crystal Reports Consultant and Trainer
. Conducting Training Classes from 1 to 20 students in size
. Conduct Crystal Reports demonstrations for groups of up to 100
. Design of Custom courseware training manuals for Crystal Reports and
Business Objects Enterprise
. Expert at all levels of Crystal Reports Design
. Expert at implementation of Crystal Reports set up and delivery to
users
. Expert Report Consulting (planning, design, creation, testing, roll
out and delivery of Crystal Reports)
. Personally taught more than 15,000 students in Crystal Reports over
the past 16 years
. Development of Reports for hundreds of clients from small to large
companies over the past 16 years
. Expertise in all versions of Crystal Reports over the past 16 years
from version 4.5 through to the current Crystal Reports 2008.
. Experience with Microsoft Reporting services for the past year
Highlights of Qualifications:
. Manage all aspects of Crystal Reports Training class (including
software, setup, database connectivity, hands on training examples)
. Developed Custom Crystal Reports training courseware for Introductory
Level, Advanced Level and Expert Level)
. Expertise with all major database types and schemas including Oracle,
SQL Server
. Expertise in creation of Crystal Reports Training Videos for web
distribution
. Expertise in building reports using Tables, Views, Stored Procedures,
and Joins
. Certified in Crystal Reports for 10 of the past 15 years
. Certified in Crystal Enterprise for 4 of the past 7 years (including
customizing CSP pages)
. Expertise in the installation, setup, configuration, and
administration of B.O. Enterprise
. Successfully owned, managed and operated Vector for the past 16 years
. Basic knowledge of SQL
. Working knowledge of SQL Server for the past 5 years
. Basic knowledge of asp and asp.net
Professional Experience:
. Vector Computer Consulting - Software Trainer/Consultant - July 1993
to Present
o Business Development functions
o Provided Crystal Reports Training for all version of Crystal
Reports from version 4.5 up to the current Crystal Reports 2008
(including all levels from Introductory to Advanced and Expert
levels) - over 15000 students trained over the past 16 years
o Provided Business Objects Enterprise Training (including User
and Administrative levels)
o Provided Report Consulting Services including:
. Modification of existing client reports including (analyze,
troubleshoot, modify, test, deploy)
. Creation of new reports for clients including (needs
analysis, systems analysis, database schema research and
analysis, report creation, testing and deployment)
. Evaluation of client reports systems for efficiency
improvements (hardware analysis, software systems analysis,
user requirements, deployment requirements analysis)
. Installation and configuration of Crystal Reports for
clients
. Installation and configuration of Business Objects
Enterprise (web delivery system for Crystal Reports) for
clients
. Installation and configuration of Windows based Crystal
Reports viewers for clients
. As part of the report design process - research and
manufacturer solutions using Expert level functionality
when the basic features of Crystal Reports are not
sufficient
. Creation of database structures (Stored Procedures, Views
etc) in the database in conjunction with the clients DBA as
required for report creation
. Provided email tech support for client on Report design
. Report Consulting with Microsoft Reporting Services
. Project Engineer - Dofasco - May 1984 to July 1993
o Project Management of Engineering quality analysis projects for
High Silicon steels, Hot rolled steels, Galvanized Steels
o Customer Service calls for clients
o Metallurgical Defect analysis including Metallography, Scanning
Electron Microscope analysis, Mechanical testing, Hardness
testing
Education:
. Bachelor of Economics - McMaster University - 1976
. Bachelor of Engineering - McMaster University - 1984
Certifications:
. Professional Engineering Designation - 1987-Present
. Certified in Crystal Reports and Enterprise for 10 of the past 16
years
References:
Upon Request
Contact this candidate