Customer Service Sales

PATRICE PERRIER

**** *** ****** ***** #** • Silver Spring, MD 20904 • *******.*******@*******.*** • 240-***-****

Administrative Assistant / Receptionist / Customer Service Professional with Track Record

of Excellence in Client Relations and Office Management

SUMMARY OF QUALIFICATIONS

• Highly motivated administrative professional with experience in reception and leasing.

• Strong customer service and communication expertise with exceptional interpersonal skills.

• Outstanding organizational / multitasking abilities; proficient in time management /

prioritization.

• Detail oriented with solid clerical and office management skills; Microsoft Office,

keyboarding 55-65 WPM, 10-20 line telephones.

PROFESSIONAL HIGHLIGHTS

LEASING SUPERVISOR 2009-2010

FAIRFIELD RESIDENTIAL Silver Spring, MD

One of the largest U.S. multifamily property companies

• Marketed property acquired high-quality residents, led tours, aided in completion of

applications, and gained approvals; provided outstanding customer service in a high volume

environment.

• Prepared correspondence, followed up on customer inquiries, and maintained account

databases.

• Increased level of client satisfaction and enhanced knowledge of other available services;

resolved client concerns in a timely manner.

• Exceeded all sales goals throughout tenure.

SR. LEASING CONSULTANT / SALES 2008-2009

FOULGER PRATT, THE BENNINGTON AT SILVER SPRING Silver Spring, MD

High-rise luxury apartment tower

• Provided tours, completed paperwork, processed applications, conducted resident

orientations, input data updates, and prepared correspondence.

• Recruited to permanent position based on strong performance in temporary role.

LEASING CONSULTANT / SALES 2006-2009

INTERSOLUTIONS INC. Washington, DC

Leading provider of temporary, temporary-to-permanent, managed services, and direct hires

staff for the property management industry

• Worked various assignments in leasing between 2006 and 2009; provided exceptional

property leasing and administrative services to property management firms.

• Commended by management for being always on time and ready to work, eager to learn

and achieve in all areas, articulate, and able to work independently or as part of a team.

RECRUITER / RECEPTIONIST 2006

MANPOWER TEMPORARIES Washington, DC

Major company offering temporary employment services

• Provided administrative support and outstanding customer service; researched information,

prepared documents, entered data, answered telephone inquiries, and routed calls.

• Assisted various employees with multiple assignments for government, Sprint

Communication, and Smithsonian Institute; obtained new company clients.

• Promoted to recruiter because of strong performance in administrative role.

ADDITIONAL EXPERIENCE

• Account Executive, Real Estate, The Washington Times, 2005

• Waitress / Hostess-Cashier, Ruby Tuesday, 2004-2005

• Front Desk Hostess-Days Inn, Luray VA 1987-1989

• Luray Caverns Hotel-Assistant Housekeeping Manager, Luray, VA 1986-1987

EDUCATION AND TRAINING

BUSINESS MANAGEMENT 2000-2004

STRATFORD CAREER INSTITUTE Washington, DC

TECHNICAL SKILLS

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Jenark, Yardi, Citrix, 10-20

line switchboard, cash register, keyboarding 55-65 WPM, mail processing

CERTIFICATES AND AWARDS

• Certificate of Completion: Southern Beginnings, SMCC (2007)

• Grace Hill Training Fair Housing Certificate (2007, 2009)

• Leadership Award: Salesmanship and High Sales Growth Award (2005)

• Certificate of Training: Jobs Training Partnership Act (1997)

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