Customer Service Manager

Corina De la Isla

Lake Forest CA, *****

949-***-**** *******@***.***

Extremely organized Event Coordinator with twenty (20) years of

Event/Corporate and Community Planning coupled with strong Customer Service

experience. Specializing in Public Relations and Hospitality. Ability to

connect the community and promote positive interaction. Multi task

orientated with special attention to detail. Proven ability to balance

priorities, meet tight deadlines and produce superior quality. Thrive in

high pressure environment.

PROFESSIONAL Experience

LA PERLITA MEXICAN RESTAURANT, Foothill Ranch, CA 1996 -

Present 1988 - 2010

Advertising/Catering Manager

. Coordinated grand opening, arranged representation from the Chamber of

Commerce, media coverage, entertainment, menu, decorations, and

managed personal, local advertisement, customer service and

hospitality.

. Plan, organize and develop the food and beverage dept. while meeting

customers' expectations.

. Supervise, train, and direct service staff.

. Serve as clients' primary contact in planning catered events,

including developing menus, transportation service, room decoration,

procuring of rentals, and staffing.

. Ensure that security, safety, and health standards are being adhered

to.

. Design all advertising material; menus, flyers, website.

. Community Liaison- fundraisers, Chamber of Commerce Liaison.

MERIT PROPERTY MANAGEMENT, Aliso Viejo, CA

2008 - 2009

Events Coordinator - Rancho Santa Margarita Landscape and Recreation

Corporation (SAMLARC)

. Promoted positive image for Master Homeowner Association (SAMLARC) by

enhancing neighbor-to-neighbor interaction and building community spirit

through the coordination and implementation of community events,

sponsorship and volunteer programs.

. Assisted in coordination of customized large scale community events such

as the 4th of July Spectacular for up to five thousand attendees in

conjunction with the City Representatives and Emergency Personal.

. Planned and implemented smaller neighborhood activities up to one

hundred attendees for children and adults.

. Created team building and relationship management.

. Served as the staff liaison for Relay for Life non-profit organization,

there by connecting with the community.

. Increased resident awareness of the volunteer opportunities available to

them.

. Develop relationships within the community among businesses and City

Recreation partners.

LIVING MADE EASIER, Laguna Niguel, CA 2006 - 2007

Activities Coordinator- Assisted Living Residents

. Designed programs to promote socialization, provide educational

opportunities, entertain, raise spirits, and increase spirituality for

assisted living senior residents.

. Independent contractor, managed own scheduled events and outside source

activities.

. Strong communication and relationship building skills resulted in event

participation from residents and cooperation of staff.

ONE SOURCE LOGISTICS, Corona, CA 2002 - 2005

Trade Show/ Event Coordinator

. Planned and implemented clients entire trade show needs. Registration,

booth set up, ordering materials, hotel accommodation reservations, and

booth dismantle.

. Office coordinator, mail, phones, travel arrangements, office and

company events.

. Collections administrator.

NORDSTROM DEPT STORE, Santa Ana, CA

1988 - 1998

Loss Prevention - So Cal Civil Claims Coordinator

. Conducted investigations into guest and employee misconduct resort

wide including theft, violations of company policy and other internal

matters.

. Developed and analyzed statistical reports tracking department

activities, company crime trends.

. Reviewed accounting and sales audit reports, including credit card

charge backs, missing deposits, bank errors, refunds, and various

other reports to identify potential theft issues.

. Conducted loss prevention training for store management and sales

associates.

. Effectively organize all aspects of semi-annual meetings and

conferences, including audio/visual set-up, catering and social events

for Southern California Loss Prevention Departments.

EDUCATION

Saddleback College - Public Relations

- 2002 - Present

COMPUTER/LANGUAGE SKILLS

Microsoft Office, Word, Excel, Power Point, Publisher, HP Image Zone and

Outlook Express

Proficient in reading, written and spoken Spanish

VOLUNTEER EXPERIENCE

Event Chair - American Cancer Society Rancho Santa Margarita Relay for Life

(2009 - 2010)

Girl Scout Leader - Troop 874/Fall Product Manager (2002 - 2007)

Music Director/Youth Leader - Santiago de Compostela Church VBS (2000 -

2006)

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