Customer Service Sales

Ralphiel d doyle

**** ***** ******** *** ( Lithonia, GA 30038 404-***-**** (

********.*****@*****.***

Professional Profile

Highly motivated professional with strong work ethics. Demonstrated pattern

of solid leadership ability. I have more than 7 years of Customer

Service/Sales experience. Extensive supervisory experience with over 8

years in Management position. Function well both independently and as a

team member. Good communication skills, as well as ability to

troubleshoot issues to customers satisfaction. I have an established

reputation as an exceptional trainer and leader.

Key Skills

Staff Development & Accounts Payable/Receivable Inventory Management

Training Teambuilding & Supervision Customer Relationship

Word/Excel/Power Point Building

Report and Document

Preparation

Professional Experience

.General Manager

Oversee daily operations at multiple stores. Supervised staff of

twenty employees. Hired, trained and developed personnel. Responsible

for shift scheduling. Monitored food cost, filed reports. Tracked and

reported sales. Handled inventory, bookkeeping and cash

administration. Completed payroll for employees. Provided training to

new

managers. Advise store employees on personnel functions, loss

prevention and customer service. Communicate and ensure compliance

with company policies, procedures and all state laws. Maintain stores

cleanliness to comply with Board of Health inspections. Facilitated

team meetings and up training on new products. Administer annual

performance reviews and salary adjustments to employees. Handle

customer complaints with diplomacy and tact.

.Customer Service/Sales

Interact with customers, providing advice in the selection of

products. Coordinate delivery schedules and monitor delivery

personnel. Assist sales department in establishing client base/sales

territories. Interface with merchandising personnel, at all levels,

and provide technical information on company products and services.

Received product sales over the phone and entered them in computer for

completion. Work with customers to resolve problems concerning billing

and/or delivery. Assist sales staff with questions on transactions and

billing.

.

Employment History

01/10-7/10 TruGreen Sales

Representative

2002-2009 HD Supply Customer Service

Rep

1992-2001 Subway General Manager

Education

West Georgia College 1992-1994

Cedar Grove High School Grad 6/1991

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