Sales Technical Support

Doug Johnson

***** ******* ***

Riverside, CA ***05

951-***-****

*********@***.***

Summary

Hard worker with a wide range of experiences, from electronics

troubleshooting and repair to retail store sales to software development.

Enthusiastic and dedicated team member, able to quickly learn new systems

and procedures. Consistently meets or exceeds expectations and deadlines.

Professional Experience

Computer Game Designer 1994-

2010

Dynamix, Inc; VR-1; Jaleco; Ketsujin Studios

Game designer on several sports and historical combat games for PC. Duties

and accomplishments included:

. Formed and managed user committees to create compelling gaming arenas

and events.

. Conducted beta and in-house QA testing programs to test new versions

prior to public release.

. Formulated plans and requirements for the staffing and running of an

online game.

. Planned and created content for several marketing and advertising

campaigns, including scripting a television ad that aired on Discovery

Wings channel.

. Spearheaded establishment of designer training/cross-training program,

resulting in new designer job descriptions, which were adopted by the

company.

. Wrote software manuals and detailed, step-by-step instruction sheets

for end-users.

Technical Support Specialist 1992-

1993

Sierra On-Line, Inc., Oakhurst, CA

Provided telephone and online technical support to customers for more than

one hundred different game and productivity titles.

Computer Technician, Purchasing Agent, Sales

1991-1992

Creative Edge Computers, Fresno, CA

Built, repaired, and installed personal computer and local area network

systems for home and small business use. Performed inventory and purchased

parts and stock for two storefronts. Managed shipping and receiving. Sold

computer systems, software, and accessories to customers in storefront.

Data Input Clerk, Atwater, CA

1990-1991

Temporary job assisting local propane gas company in converting their

records into computer format. Provided basic computer training to company

employees.

Avionics Systems Technician 1981-

1990

United States Air Force

Performed aircraft electronic navigation and radar systems maintenance,

including troubleshooting and component level repair of wiring and line

replaceable units. Trained in high-reliability soldering techniques.

Designed, programmed and managed tool and test equipment inventory system.

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