Customer Service Administrative Assistant

OBJECTIVE

To secure a position with a well established organization that will not

only lead to a lasting relationship but will enable me to use my

administrative skills as well as my ability to work well with people.

SUMMARY OF SKILLS

. 4 years of administrative assistant experience

. 5 years of customer service experience

. Microsoft Word (advanced)

. Excel (intermediate)

. PowerPoint (beginner)

. Adobe (advanced)

. Lotus Notes (intermediate)

. Internet Explorer (advanced)

. Typing (45 wpm)

. Use of multi-line phone systems

. Use of Apple and Windows systems

. Strong communication, both written and oral

. Strong filing

. Works well in a fast paced environment

. Familiar with various scanning devices

. Ability to copy, collate, and bind books

. Excellent attention to detail

. Ability to multi-task

. Strong organization skills

. Leadership skills

. Positive attitude

. Hard working

. Fast learner

ACCOMPLISHMENTS

Saved, on average, approximately $4,000 a month or $43,000 a year in

reprographic costs by negotiating standard pricing and reforming the

invoice approval process for the department at Donahue Schriber.

WORK HISTORY

Donahue Schriber Realty Group - Construction Administrator August 2004 -

March 2009

. Logged all incoming and outgoing documents and packages

. Maintained files and directories

. Maintained current plan storage, both hard and electronic copies

. Booked travel reservations

. Responded to routine emails, faxes, and phone calls

Burlington Coat Factory - Sales Floor/Customer Service/Cashier January

2003 - August 2004

. Assisted customers with any questions they might have had

. Stocked and re-organized the sales floor with new merchandise

. Cleaned and organized department for closing

. Helped customers with their final purchases, as well as return items

when necessary

EDUCATION

Inter Coast College - Medical Assistant May 2009 - May 2010

. 900 clock hours, 30 units of didactic training in a classroom and lab

. 180 hours of externship training in a medical facility

. Certified in First Aid and CPR

American College of Medical Tech. - Phlebotomy Technician Dec. 2009 -

Feb. 2010

. CA State Certified: cert.# CPT40860

. 40 hours of didactic phlebotomy training

. 40 hours of externship training in a medical facility

Orange Coast College - Construction Management August 2006 - May 2009

. Earned certification in CAL/OSHA construction safety

ADDITIONAL ACTIVITIES

Volunteered at the American Red Cross disaster relief drill

Have attended the following seminars:

. Excel level 1

. Business Grammar and proofreading

. How to be a Super Communicator

. Communicating with confidence

REFERENCES

Available upon request

Contact this candidate