Customer Service High School

_____________________DIANA ALCAZAR______________________

*** ***** *********** ****, ******* Bar, CA 9176

Mobile: (909) 544- 0664 E-mail: *******.*****@*****.***

JOB OBJECITVE:

To obtain a challenging position as a Receptionist/ Scheduler utilizing my skills for self-

improvement and possible career advancement, while being as asset to the workplace.

BUSINESS SKILLS & QUALIFICATIONS:

Professional demeanor, excellent customer service & interpersonal skills

Medical/Physiology & Anatomy Certification + Current CPR Certified

Strong verbal & written communication skills, bilingual English/Spanish

Superior organizational skills with attention to detail and timeliness

Honest and reliable, self-starter ability to work with minimal supervision

Clerical skills; typing 45 wpm, filing, reception, copying, faxing, switchboard,

dispatching, scheduling & accounts payable/ accounts receivable

Computer skills, Microsoft (Word, Windows, Excel, Outlook & Access)

EXPERIENCE:

Medical Front Office, SUNSHINE MEDICAL CENTER March 2010 – Present

Greet patients ensuring great customer service, collect patient co-pay and payments.

Receptionist/ scheduling, check-in of patients, including follow-up of appointments

(missed & or cancelled), data entry, insurance verifications and creating new patient files.

Sales; assist in continually providing customers with information on new products and

medical spa services.

Compliance Admin, TYSSENKRUP ELEVATOR September 2008 - May 2009

Reviewed repair job submittals for completeness, setup new jobs, obtain deposit invoices

from A/R and prepared jobs for Repair Manager. Responsible for customer job

schedule/reschedule crew arrivals and kept statistics on contract repairs. Assisted A/R &

A/P and kept all elevator contracts in compliance. Also dispatched crews to trouble calls

& assisted receptionist.

Funder, INDYMAC BANK January 2006 -January 2008

Responsible for drawing loan docs, reviewed executed loan docs. Conditioned loan file,

audited for deficiencies and verified all correspondent documents for completeness.

Balanced Hud-1 and coordinated closing with Escrow and Broker. Funded loans in a

timely manner to meet customer’s rate deadline.

Funder, ARGENT MORTGAGE August 2004 -January 2006

On average, funded 60 loans per month. Reviewed loan documents and conditioned to

ensure content was accurate and met with condition approval. Reviewed the Title for

liens, pay offs and vesting. Balanced Hud-1, reviewed notary and signatures on executed

loan docs, verified insurance. Accurately stacked loan file for post closing department.

EDUCATION:

Central County Regional Occupational Program, Chapman Center 2010

High School Diploma, Los Amigos High School Graduated 1996

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