Manager Engineer

Thomas A. Susic

*** ******* *****, ********, ********** 94526

925-***-****, ******@***.***

I am versatile, a quick study, detail oriented, a self starter, focused on

client needs, simplicity, and usability, and use to challenging situations

with the abilities to problem solve, multitask, and work in a team or

individually.

Experience

Davora Insurance Agency, Walnut Creek, California 3/2004 - present

Agency Producer (California Agent license 0E01889)

. Prospect for new clients, quote insurance needs, complete the

application process, fulfill any underwriting requests, and advocate

for client through issuing of the policy.

. Advise clients of possible exposures, coverages, deductibles, and

discounts.

. Inform client of any insurance company changes affecting their

policies; resolve inquiries; and provide ongoing customer support.

Shoestring Solutions, Danville, California 9/1998 - present

Software Developer, Owner

. Established Shoestring Solutions in Danville for part-time software

development contracting.

Lockheed Martin, Sunnyvale, California 10/1985 - 11/2001, 11/1980 - 2/1983

System Integration Analyst, Application Programmer, Manufacturing Research

Engineer

. Coded and implemented a diverse set of projects including business

document tracking, manufacturing, satellite initialization, and

quiz/training systems.

. Manufacturing systems included design release, plan generation, shop

order processing, factory data collection, and configuration ("as

design" versus "as built") systems. Received two Letters of

Commendation and a Superior Performance Award.

. Enhanced Lockheed Martin Missiles & Space performance appraisal system

usability by focusing on the end-user experience. Received a Team

Superior Performance Award and a Certificate of Achievement.

Intel Corporation, Santa Clara, California 10/1978 - 5/1980

Computer Operator, Operations Analyst

. Assignment started as Trainee; advanced to Lead Computer Operator with

network node support and an eight person swing shift support team.

. Backup Computer Room Supervisor and Operations Analyst.

Apollo Oil Company, Hayward, California 6/1972 - 3/1977

Manager, Attendant

. Assignment started as a part-time position; advanced to Manager of the

Hayward Station, lead of a six to seven person crew. Managed for more

than two years.

. Responsible for all aspects of station operation, including hiring and

training of personnel, scheduling work assignments, calculating daily

books, and ordering supplies.

. Letters of recommendation from both of my supervisors at the time are

available.

Education

Microsoft Certificates of Achievement

Introduction to C#, Programming the .NET Framework, Querying SQL Server

2000 with Transact SQL, and Distributed Programming

California State University, Hayward, California

B. S. Computer Science, Minors in Business Administration and Mathematics,

Honors List

Chabot Junior College, Hayward, California

A. A. Business Data Processing, Dean's List

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