Customer Service Representative

Professional Objective

To gain full time employment with the ability to use my talents and skills

to enhance an organization.

Education

Currently attending ITT Technical Institute to obtain the Associates of

Applied Sciences of Information Technology for Computer Networking Systems.

Current Cumulative GPA: 4.0

Accomplishments/Awards

. Perfect Attendance Awards Quarter 1 and 4.

. Highest Honors Awards 4.0 Quarter 1 through 7.

. Student of the Quarter for Quarter 3.

. Soldering Certification ITT.

. Head Peer Mentor for volunteer tutorial program.

. Current Teacher Assistant for five classes including Intro to PC,

Math, and Problem Solving.

. Formulated 35 page study guide for subnetting IP addresses.

. Formulated Math tutorial guide.

. National Technical Honor Society inductee.

. Vice President of the Student Council (Quarter 5 & 6)

Qualifications

. Training includes Microsoft XP, Microsoft Server 2003, Linux Operating

Systems, Cisco routers and switches, IP addressing with CIDR and VLSM.

. Computer applications including Microsoft Project, Office, Excel,

Access, Visio, MySQL, Microsoft SQL Server.

. Programming applications including Raptor, Python and Perl scripts.

. Ten years in group home management.

Employment History

FEDERAL WORK STUDY, 5/2010 to Present

ITT Technical Institute, South Bend, Indiana

Currently assisting Librarian with clerical duties including monitoring and

guiding students in the proper use of the Learning Resource Center. Assist

Support Systems Technician with maintenance of all computers and peripheral

devices.

CUSTOMER SERVICE REPRESENTATIVE, 7/2009 to 6/2010

Speedway LLC, South Bend, Indiana

Performed all cashier duties including facing stock, checking in vendors,

food preparation, and miscellaneous customer services.

LEAD COUSELOR, 4/1996 to 6/2009

Dungarvin IN LLC, South Bend, Indiana

Performed duties of group home management including budget management,

staff development, direct care services for individuals with disabilities,

data management, program development, and health coordination.

Contact this candidate