Service Office
Resume:
Miglena Turner
Lancaster, CA
661-***-**** *********@*****.***
Summary of Qualifications
? Experience in office management and administration. Served as a point of
contact for and liaison between management and customers, and vendors.
? Received "Service Award" from Cathedral Bible College for outstanding
sacrifice and service during the graduation ceremony on May 17, 2009.
Professional Experience
Frontier Toyota, Valencia, CA March 31,
2010 to present
Service Department Receptionist
Working directly with the public, identifying customer's needs regarding
their vehicle service:
?Schedule appointments with service advisors,
?Answer the main phone line of service department and reroute calls,
?Assist customers in their inquiries as they come in the dealership,
?Working with the shuttle drive to ensure timely drop off or pick up of our
customers.
Cathedral Ministries, Myrtle Beach, SC December 1,
2004 - May 8, 2009
(Cathedral Bible College, Cathedral Baptist Church, Cathedral Hall Academy)
Assistant to the President
> Liaison between all areas to ensure proper communication and reporting
practices
> Managed and coordinated daily office activities including answering phone
calls, making copies, solving equipment problems, reviewing incoming and
outgoing correspondence, following up on assigned tasks.
> Kept excellent record of income and expenses.
> Prepared and presented monthly and yearly financial reports.
> Maintained file system for College students and bookkeeping records
(bills, payments, student tuition, church giving and donations).
> Maintained employee database and payroll for non-profit organization.
> Maintained database for church members, church related mailings and
communication.
> Created, copied and distributed event advertising materials.
> Researched information using variety of resources.
> Scheduled appointments and maintained calendar.
> Researched and booked travel.
> Managed purchasing.
> Typed and retyped various materials. 60wpm
Sofia Bible Institute, Sofia, Bulgaria August 1995 -
July, 2004
Registrar, Office Administrator, and Interpreter
> Maintained student record files and academic database using Trousers
software.
> Prepared student transcripts.
> Prepared class schedules under the supervision of the Academic Dean.
> Guided prospective students through all necessary application papers.
> Maintained office functions to support the President, the Academic Dean,
staff and faculty.
> Served as interpreter for guest professors during class sessions.
Translations included class materials, exams and assignments.
> Served as tour guide for visiting professors in the city of Sofia
> Typed and retyped various materials both in Bulgarian and English.
Education
Cathedral Bible College, Myrtle Beach, SC, MA of Theology, in progress
Cathedral Bible College, Myrtle Beach, SC, BA of Theology, 2008
Sofia Bible College, Sofia, Bulgaria, Diploma, 2005
Computer Skills
Windows XP
Microsoft Word
PowerPoint
Publisher
Outlook Express
Internet proficient
Scanning technology
Beginner's level of Excel, Quick books and Peachtree.
Voluntary Work
Mission's Trip to Guatemala visiting Children's Home "Agua Viva"
August, 2007.
Sunday School Teacher - ages 4 and 5 Fall
2008
VBS, Grace Chapel, Lancaster, CA June 22-
26, 2009
Volunteer for Neighborhood Impact Activities, Grace Chapel, Lancaster, CA
Fall 2009
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